02/10/2017
MONARCH AIRLINES
Hi everyone - I thought I would share some information about the refund and protection you are afforded with the unfortunate collapse of Monarch Airlines
Flights booked directly with Monarch Airlines from 15 December 2016 onward
Customers with these bookings are not ATOL protected and are not entitled to make a claim to the CAA. You are advised to contact your card issuer, insurer or PayPal for advice on how to claim a refund.
Flights booked on or before 14 December 2016 directly with First Aviation Ltd trading as Monarch Airlines
If your flight was booked with Monarch Airlines on or before 14 December 2016 and you received an ATOL Certificate stating that your flight is protected with First Aviation, you are ATOL protected. We are making arrangements for refunds to be made as soon as possible to these UK customers.
The CAA will be providing more information on how you should claim shortly via https://monarch.caa.co.uk. You will be able to submit a claim when the CAA make the Monarch claim form available. Please do not submit a claim until advised to do so.
In a nutshell if you booked on or before 14/12/2016 on the Monarch Website then you ARE covered. If you booked ON or AFTER 15/12/2016 on the monarch website then you are NOT covered.
Hope that clears that up for you/ Please share this
As a result, we are sorry to inform you that, as of 2 October 2017, all future holidays and flights provided by these companies have been cancelled and are no longer operating.
