05/06/2023
Photos from Luxury Hotel Training at Wuhan Royal Suites and Towers, May 2023.
A few days ago, I came across an article that described the difficulties of luxury brands in China, in that international brands are losing traction in comparison to their local counterparts. This made me think about the luxury hospitality field in general.
Every major hotel chain has their own sub-brand that is positioned to serve the luxury market, but how many of them truly deliver luxury services? No doubt, those hotels are gorgeous and stunning, and the
financial means that go into setting up those hotels is unbelievable high.
However, dear reader, please answer me one question, how can a hotel with 2500+ rooms and only 45 butlers deliver luxury service?
Don’t get me wrong, I know that the staff in those hotels are giving their all to provide outstanding service, but unfortunately, these dedicated staff members are all too often overworked, underpaid, and do not get the training that is needed.
If you are in the luxury hospitality industry, join me in my quest to change luxury service, one hotel at a time.