Kelana DMC is a full-fledged Indonesian destination management company. You talk to people who are specialized in one destination only, Indonesia.
15/01/2025
Kelana DMC, a leading destination management company, is seeking a dynamic and experienced Operation & Reservation Manager to join our growing team. If you are passionate about travel, have exceptional leadership skills, and thrive in a fast-paced environment, we’d love to hear from you!
Key Responsibilities:
Overseeing the booking process and reservations needed to execute Kelana DMC clients.
Assisting the team in effectively executing their duties whenever needed, particularly during busy times.
Managing the team of reservation officers in the reservation department.
Managing the drivers, Kelana DMC uses for its transport requirements.
This includes drivers employed by Kelana DMC and drivers employed by external transport companies, which Kelana DMC uses for its clients.
Managing the maintenance of Kelana DMC's car park.
Collaborating closely with other teams in Kelana DMC, including Product, Accounting, and Account Managers.
Managing the relationship with external transport companies and Supplier Agents of Kelana DMC (SA) in other than Bali locations.
Managing the relationship with local guides. This includes advising management about hiring local guides and creating reports assessing the quality of guides Kelana DMC employs.
Creating and maintaining protocols for the reservation processes at Kelana DMC.
Creating and maintaining standards for the quality of transport and guides.
Maintaining the quality of reservations made for Kelana DMC clients.
Assisting all movements in the field during large group and/or incentive movements when required.
Effective stock management of items, tools, and gifts Kelana DMC uses for its clients, such as sarongs, flashlights, T-shirts, uniforms, face plates, and magnetic name plates for cars.
Qualifications:
Experience: Minimum 2 years in a similar role.
Skills: Above-average computer literacy, familiarity with M-Travel or similar systems.
Leadership: Proven ability to lead and motivate a team professionally and psychologically.
Availability: This is an on-site role; remote work is not available.
Send your CV to: [email protected]
