TechSee

27/08/2025

The rules of connectivity have changed.

Telcos have already won the race to the home. Now the battleground is keeping customers there with seamless, secure, and reliable experiences.

In this on-demand expert roundtable, industry leaders unpack:
✅ Why the first 90 days matter most
✅ The hidden cost of invisible failures
✅ How Visual Agentic AI is redefining connectivity guarantees

If you’re driving CX, field performance, or digital transformation, this is one conversation you don’t want to miss.

👉 Watch now: https://hubs.ly/Q03FMJPC0

26/08/2025

Low first-call resolution, repeat service visits, and frustrated customers are often caused by one simple problem: the “visual gap.”

When your agents can’t see what the customer sees, they’re just guessing.

So if your customer support metrics are stuck ⚠️ watch this Webinar Recap on the power of visual agentic AI - with Metrigy and Gavin Frank.

In the Webinar, you will discover more about:
What agentic AI really is
The “crawl, walk, run” framework
Watch a jaw-dropping demo
The end of expensive “truck rolls”

Watch here ▶️ https://hubs.ly/Q03FszYv0

18/08/2025

We are excited to join forces with BrightContact in a new strategic alliance! This partnership will bring TechSee’s Sophie AI platform to more enterprises, enabling them to deliver smarter, faster, and more scalable service experiences.

Our Visual Agentic AI is a game-changer for customer experience, especially for industries like telecom, utilities, and consumer electronics where visual context is key. Through this partnership, we will help organizations improve service by integrating real-time visual intelligence and agent assist capabilities into their operations.

14/08/2025

Bad data = bad AI.
In CX, if your AI can’t see what’s really happening, it’s guessing.

Great insights from Techsee's Brion Johnson in this CX Today article on why dirty data is quietly killing AI implementations.

🔍 Key takeaway:
If your data isn't structured, validated, or visual, your AI will guess, and often get it wrong.

✅ Brion’s sage advice:
Start with high-impact, visual interactions (like support or warranty claims), where AI can see, verify, and learn with clarity.
📉 Don’t scale AI on shaky data foundations.
📈 Do invest in visual intelligence and real-world context.

Worth the 5-minute read: https://hubs.ly/Q03CvTr_0

CX Today covers Contact Center news including Artificial Intelligence, Automation, Customer Engagement Center, Generative AI, Knowledge Management and more.

13/08/2025

Full-home Connectivity is no longer a feature, it's the frontline.

In 2025, telecom providers face a stark reality:
Customers aren’t churning because of speed or price. They’re leaving because the connection doesn't consistently work, everywhere, all the time.

But we don't need to tell you that the experience gap is growing; it’s eating your margins.

Tools like Visual Agentic AI are redefining how providers deliver support, turning churn risks into loyalty drivers and truck rolls into digital resolutions.

📘 Read the full blog: Why Connectivity Experience Will Define Your Success in Telecom
👉 https://hubs.ly/Q03CvSv80

06/08/2025

Product recalls often mean chaos. But they don’t have to.

TechSee’s latest blog shows how AI agents are transforming recalls from fire drills into fully automated, visual AI agent workflows.
✅ Launched in 24 hrs
📸 Image-based recall validation
📉 40% faster resolution
📈 Double-digit cost savings
🚫 0 additional headcount in the contact center

If you’re still handling recalls manually, it’s time to rethink.

👉 Read more: https://hubs.ly/Q03BhLVT0

Recalls are unpredictable, and highly disruptive. Sophie's AI Agents for Recalls are field-proven to automate recalls, compliance, and more.

31/07/2025

Viessmann just showed how support can be both smarter and more scalable.

By integrating real-time visual assistance with TechSee, their tech team isn’t just fixing issues faster, they’re empowering installers, reducing escalations, and avoiding unnecessary site visits.

The big takeaways?
📌 Seeing the problem beats describing it. Every time.
📌 Techs get the help they need, when they need it, no waiting, no wasted trips.
📌 And with the success in the UK, they scaled it across 6 countries.

This isn’t just a support upgrade, it’s a new standard for how field service should work.

👉 Full story via Installer Online: https://hubs.ly/Q03zzbM10

30/07/2025

Whole-home connectivity is no longer a luxury; it's a necessity. It’s a baseline.

When customers ask, “Why can’t I stay connected?”, they don’t care if the problem is the router, the modem, or the house. They just want it to work.

That’s why telecom leaders are rethinking how they deliver and guarantee a full-home experience from day one.

Megan Saucier hosted three experts who have led CX, field operations, and digital transformation at scale to explore the future of connectivity and how Visual Agentic AI is redefining what’s possible across every service channel.

With guest panelists:
Domenico D'Ambrosio of Andiamo Advisory Group, Lawrence Askowitz, and Sourjo Basu

🎥 Watch the on-demand webinar - You’ll never look at the first 90 days the same way.
https://hubs.ly/Q03ztdBL0

29/07/2025

We are thrilled to share that TechSee is now part of the ServiceNow partner ecosystem!

Through this integration, ServiceNow users can now access Sophie AI’s visual agentic diagnostics, guided automation, and remote support tools directly within their existing workflows, with no app downloads, code changes, or external tools required.

Sophie for ServiceNow will help service teams:
- Resolve issues faster
- Reduce unnecessary dispatches
- Improve technician and agent efficiency
- Lower operational costs

The solution works across field service and customer support environments, using browser-based video, AR guidance, and AI-powered workflows to assist both customers and frontline teams in real-time.

We’re proud to be a certified ServiceNow partner, and look forward to helping more organizations see the problem - and solve it - with vision-led agentic intelligence.

25/07/2025

ISE Network 2025 is happening next week, and there is no better place to showcase TechSee’s visual diagnostics and connectivity automation tools.

So if you are a broadband operator, field engineer, or infrastructure provider, look for Philip Dipreta to talk about transforming the connected home experience with Visual Agentic AI, remote diagnostics, and agentic automation that reduces truck rolls and delights customers.

📍 JULY 29-31, 2025 | New Orleans, LA, USA

See you there!

https://hubs.ly/Q03yVWGQ0

24/07/2025

Your customers were promised whole home connectivity. Do you know if your technicians are delivering it?

What if there was a way you could SEE the WiFi connectivity status, across every corner of the home? What if you could show it to your customers and technicians, using only the mobile phone they already carry?"

Introducing Connectivity Guru for Field Service, the industry’s first visual AI-powered solution that enables telecom and broadband providers to guarantee whole-home WiFi coverage with visual clarity and real-time diagnostics.

An integrated part of TechSee's Sophie AI platform, Connectivity Guru equips technicians with:
✔ Live WiFi signal analysis across the entire home
✔ Privacy-safe Digital Twins of the home, with visual connectivity heatmaps
✔ Mesh-aware diagnostics with access point visibility
✔ Smart upsell support
✔ Certification and visual proof of performance

Trusted by the world's leading telecoms, Connectivity Guru is the go-to platform for scaling whole-home connectivity guarantees.

Discover how 🔗 https://hubs.ly/Q03yJvzn0
or, Book a demo 📩 https://hubs.ly/Q03yJtw30