22/05/2020
MY Traveller.... My Safety
We're working hard to ensure YOUR Safety
My Traveller
Covid-19 News
Travel Guide
Ministry of Tourism and Civil Aviation
GOOD NEWS: Domestic Flights Ready to Take Off From 25th May
As you gear up for air travel, airlines and airports have stepped up to increase their sanitization standards and staff training, to facilitate a safe and stress-free transit for you. To make their endeavour successful, we request you to play your part in making travel safer for everyone!
Follow These Compulsory Guidelines for Domestic Travel
We sincerely urge you to follow these compulsory travel guidelines listed out by the Ministry of Civil Aviation, for a safe and hassle-free flying experience!
• All travellers above 14 years of age must have the Aarogya Setu app activated on their mobiles before arriving at the airport.
• Travellers will be required to certify the status of their health through the Aarogya Setu app or a self-declaration form, and go through temperature screening.
• Only passengers who have completed web check-in will be allowed to enter the airport.
• Travellers should report to the airport at least 2 hours prior to the departure time. Boarding gates will close 20 minutes before departure.
• Only passengers who have flights departing in the next 4 hours will be allowed to enter the terminal building.
• Passengers are required to wear face masks at the airport and in the flight.
•Only 1 check-in baggage up to 20 kgs and 1 cabin baggage will be allowed per passenger.
• Travellers will be required to print and paste a pre-filled baggage tag (included in booking) and affix it on the bags. Alternatively, they should mention the PNR number and name on paper and affix it on the bags.
• Elderly, pregnant and ailing individuals are advised to avoid air travel. Additionally, individuals who have been tested COVID-19 positive or are staying in a containment zone should not travel.
• No meal service, newspapers or magazines will be available on-board.
• Travellers will be required to sign self-declaration forms. In case of a PNR having more than one passenger, the declaration would be deemed to be covering all the passengers mentioned in the PNR.
AIRPORTS..........
Stringent guidelines have been put in place by various airport authorities to ensure optimum safety for all travellers at all times. You are requested to cooperate with the authorities and play your part in enhancing safety for yourself and others.
Sanitised Environment
• Hand sanitizers made available at multiple locations within the airport.
• Usage-based sanitisation/disinfection of all passenger touch points conducted.
• Sanitisation of baggage before entry into the terminal and upon arrival.
• Mats/carpet soaked with bleach (Sodium Hypochlorite solution) placed at the entrance for disinfecting shoes.
• Clear, transparent glass shields installed as a barrier between the passengers and airport staff at high-traffic touch points such as entry gates, check-in counters, security checkpoints etc.
Note for Delhi Airport
• All commercial passenger flights expected to initially operate only from Terminal 3.
• Allocation of entry gates and check-in counters by airlines to distribute passenger load, as given below:
Airlines Check In Row Entry Gates
Vistara A 1 & 2
Indigo B-C 1 & 2
Air Asia D 3 & 4
Air India E-F 3 & 4
SpiceJet G 5
GoAir H 5
All Other Domestic H 5
International J-K-L-M 6, 7 & 8
Trained Staff
• All airport staff provided with hand sanitizers and Personal Protective Equipment (PPE).
• For unaccompanied minors and passengers with special needs such as wheelchairs, the handling staff to be in full protection gear with pre-sanitised wheelchairs.
Safe Practices
• Adequate disembarkation points for vehicles provided to avoid crowding.
• Use of trolleys minimized/discouraged at the airport.
• Social distancing markings at a minimum distance of 1 meter and separated seating in the forecourt areas ensured. Select chairs marked ‘Not for Use’ to ensure adequate distancing.
• Separate areas earmarked for isolation and COVID-19 testing of suspected passengers.
• Separate entry gates designated for each airline to avoid overcrowding.
• Proper disposal of all biohazard materials ensured through special bins earmarked for used masks, tissues, gloves etc.
• No newspapers, magazines or non-essential loose items provided in the terminal building or lounges.
