06/09/2026
The technician arrives, identifies the problem and then discovers that the required part, product or access information is missing.
Before dispatching someone, operators should know:
- why the machine needs attention;
- which error was reported;
- when the problem started;
- what has already been checked remotely;
- which parts, products or tools may be required.
Not every fault can be diagnosed remotely. But arriving without any information wastes time and often creates a second visit.
Use machine data to prepare the visit—not merely record it afterwards.
