19/08/2026
Sometimes, hospitality goes far beyond a guest’s arrival and departure. ❤️
Earlier this summer, one of our guests left a necklace behind at one of our properties. It wasn’t simply a piece of jewellery — it was a precious keepsake that held a very special memory of her mother, who had recently passed away.
Initially, we couldn’t find it.
But we didn’t give up.
Our housekeeping team searched, we searched, and even the guests who stayed at the property after her helped us keep an eye out. After weeks of looking, the necklace was finally found.
Then came the next challenge: getting it safely back to the US and through customs.
Knowing how much this little necklace meant to her, we were determined to see it safely home.
And then, one day, I received a photograph from her — the necklace had arrived. Alongside it was the sweetest message:
*"Thank you so much!!!! Truly means the world that you helped get my necklace back to me. ❤️❤️❤️"*
It was such a relief to know it had arrived safely, and incredibly touching that she took the time to let us know.
For us, this is what hospitality is really about.
It’s not just beautiful homes, smooth arrivals or a wonderful stay. Sometimes it’s going the extra mile, making the phone calls, searching one more time, navigating the unexpected — and helping to return something that means the world to someone.
**The concierge service we offer is about much more than recommendations and reservations. It’s about looking after our guests, even after they have gone home.**
And sometimes, the smallest object carries the biggest story. ❤️
