What are the opening hours?

Monday 09:00 - 17:00 Tuesday 09:00 - 17:00 Wednesday 09:00 - 17:00 Thursday 09:00 - 17:00 Friday 09:00 - 12:00

ICX Kenya

Name: ICX Kenya
Address: Nairobi, KE
Telephone: +254 712 896 332
Rating: 5

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ICX Kenya

Institute of Customer Experience Kenya. The Professional Body Driving Customer Experience Professionalism & Performance in Kenya

ICX Kenya is a professional body for Customer Experience in Kenya, whose mandate is to drive performance and professionalism in the Service Sector. It is open to both individual and corporate members with a genuine interest in learning more about customer service and putting this into practice, it is market-driven and cuts across both private and public sectors. We seek to be the authoritative voi

ce of Customer Experience and create a benchmark for all who focus on the delivery of world class experiences.

11/07/2025

🚀 Upcoming Training: Operational Excellence for CX Professionals
Are you ready to master Lean Six Sigma for greater efficiency and impact in your CX strategy?

Join us for a high-impact session led by Indresh Saluja, a seasoned Investor & Mentor, and learn how to drive operational excellence using world-class methodologies.

📅 Dates: July 24th–25th
📍 Charges:
👉 Members: KES 70,000
👉 Non-members: KES 85,000

🔗 Register here: https://zurl.co/C6APn

11/07/2025

"Customer feedback is a gift. Use it to innovate, not to defend."

📢 What’s one piece of feedback you’ve acted on this month?
Enjoy your Friday and keep listening to your customers!

10/07/2025

🎧 Episode 2 is officially out!
Topic: CXOs Must Think Like CFOs 🔥
This one is PACKED with insight!

💬 “CX has to move beyond satisfaction—it must show impact.”
— Rosebella Abok

🎥 Watch it now on YouTube → https://zurl.co/tQXo6
Tag someone who needs to hear this!

07/07/2025

💼💡 CXOs Must Think Like CFOs
Yes — you read that right.

The next episode of The CX Roundtable Podcast is all about aligning customer experience with business value.

🎧 Get ready for bold insights on ROI, metrics that matter, and the shift from service to strategy.

👀 Teaser up now
🔥 Full episode coming soon on ICX Kenya YouTube Channel

04/07/2025

WEBINAR ALERT
Join us this Friday, 11th July 2025 from 1:00PM to 2:00PM for a deep dive into:
Theme: Organizational Complexity – Breaking Silos & Simplifying CX Ownership

Customer experience excellence often gets stuck in departmental silos. Let’s talk about how to drive real impact by simplifying CX ownership across your organization.

🎟️ COST
Members: FREE
Non-Members: KES 1,000

Register 👉 https://zurl.co/wIzSs

02/07/2025

Want to grow your career or brand in Customer Experience?
Join the Institute of Customer Experience Kenya (ICX) and become part of a vibrant CX community shaping the future of service in Africa.

✅ Access exclusive training & events
✅ Connect with CX leaders & professionals
✅ Stay ahead with insights, tools & resources

📩 Ready to join? Register here: https://zurl.co/Dr3xW

01/07/2025

Hello July! 🌟
We’re excited to share ICX Kenya’s upcoming events for the month of July!

📌 July 11 – Webinar (Free for Members!)
Topic: Organizational Complexity – Breaking Silos & Simplifying CX Ownership

📌 July 24–25 – Training
Topic: Operational Excellence for CX Professionals – The Lean Six Sigma Methodology
💰 Members: KES 50,000 | Non-Members: KES 60,000

🎯 Don’t miss out on these opportunities to grow your CX mastery.
Stay tuned for registration updates!

Wishing you a successful and insightful July.

30/06/2025

Happy Monday!As June comes to a close, here’s a powerful reminder:
✨ “Consistency doesn't mean you never have a problem. It means your customers can count on you if there ever is a problem.”

📍How did you show up for your customers this month?
Share your CX moments or reflections below 👇

27/06/2025

🟡 CX INSIGHT 2025 🟡
“The 2025 CX Maturity Survey revealed a powerful truth — while leadership is embracing customer experience, complexity and silos remain the biggest barriers to transformation.”

Let’s break the silos and lead with CX at the center. 💡

✨ Happy weekend from all of us at ICX Kenya!
Check out the full survey via this link https://zurl.co/H8611

25/06/2025

🪑 “Every boardroom should have an empty chair — for the customer.”Carolyne Gathuru
Before HR. Before finance. Before procurement.
Ask yourself: What would the customer say if they were in the room?

In Episode 1 of The CX Roundtable Podcast, we dive deep into the 2025 CX Maturity Report and uncover what it really takes to build customer-led organizations across Africa.

Customer Experience isn’t just a department — it’s a mindset. From CEOs to mama mbogas, customer Experience is for everyone.

18/06/2025

The 2025 CEO Breakfast Forum is loading! 🚀

Take a look at what past attendees had to say—then join us this year as we go from talk to action in transforming Customer Experience.

📅 August 20th | 🏨 Pullman Hotel
💰 Members – KES 10,000 | Non-Members – KES 15,000 (VAT excl.)

🔗 Register here: https://zurl.co/B5mtr
📞 +254 754 854 565

Address

Nairobi

Opening Hours

Monday	09:00 - 17:00
Tuesday	09:00 - 17:00
Wednesday	09:00 - 17:00
Thursday	09:00 - 17:00
Friday	09:00 - 12:00

Telephone

+254 712 896 332

Website

http://www.icxkenya.co.ke/

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