ICX Kenya

01/06/2026

Happy Madaraka Day!

Today we celebrate Kenya’s journey of self-rule and the progress we continue to make as a nation.

This year’s theme, “Education, Skills and the Future,” reminds us that learning, innovation, and skills development are the foundation of a stronger and more prosperous Kenya.

Let’s continue building a nation where knowledge empowers every citizen and opportunity is within reach for all.

Proudly Kenyan. Forward together. Happy Madaraka Day! 🎉

28/05/2026

⏳ Only 14 Days to Go!

Transform CX from reactive problem-solving to proactive operational excellence with Lean Six Sigma Methodology for CX Professionals.

Join Indresh Saluja, Chief Business Transformation Officer at Acorn Holdings Africa, for a transformational 2-day training designed to help CX professionals improve efficiency, reduce waste, and deliver consistent customer value.

📅 11th – 12th June 2026
📍 Nairobi

✅ Practical Lean Six Sigma Tools
✅ Operational Excellence Strategies
✅ Customer-Centric Process Improvement
✅ Actionable CX Insights

🔗 Register here: https://zurl.co/lFCKo

27/05/2026

Celebrating the spirit of sacrifice, gratitude, and togetherness this Eid Al Adha.

May your days be filled with happiness, your home with peace, and your life with endless blessings. ✨🤍

Eid Mubarak from all of us at ICX Kenya!

25/05/2026

Experience Management is redefining the future of service excellence. 🌍✨

From leadership and accountability to culture and ex*****on, Dennis Wakabayashi and Gregorio Uglioni shared powerful insights on how organizations can move CX from theory into action.

Read more here: https://zurl.co/Fxd8k

Speakers: Dennis Wakabayashi and Gregorio Uglioni Date: 6th February 2026 Introduction The webinar focused on the evolving role of Experience Management in driving service excellence within modern organizations. The discussion explored how organizations can strengthen customer and employee experienc

22/05/2026

☕ SAVE THE DATE!

The ICX Kenya 2026 CEO Breakfast Forum is back.

A powerful morning of strategic conversations, thought leadership, and networking with Kenya’s top business leaders shaping the future of Customer Experience Excellence.

📅 19th August 2026
💰 Members: KES 11,600
💰 Non-members: KES 17,400

🎥 Relive last year’s highlights: https://zurl.co/dhvP0

✅ Register here: https://zurl.co/rqloy

📩 [email protected]
🌐 https://zurl.co/UMd0f

A powerful morning of insights, networking, and bold conversations ...

21/05/2026

Don’t miss out on the opportunities that come with being part of Kenya’s leading Customer Experience community.

Renew your Individual ICX Kenya Membership today and keep enjoying:

✨ Exclusive events & webinars
📘 Premium CX insights & reports
💰 Discounts on courses & conferences
🤝 Valuable networking opportunities

Renew now via M-PESA Till: 880879
KES 4,000 only

Stay connected. Stay informed. Stay ahead.

📞 +254754854565
📩 [email protected]
🌐 https://zurl.co/eOBf8

20/05/2026

Transform CX from reactive problem-solving to proactive excellence.

Master *Lean Six Sigma tools*that help you reduce waste, improve efficiency, and deliver consistent customer value across every touchpoint.

Join *Indresh Saluja*, for this transformational training designed for forward-thinking CX professionals.

📍 *Nairobi*
📅 *11th – 12th June 2026*

*Training Includes:*
✅ 2-Day Yellow Belt Training
✅ Practical Lean Simulations
✅ 3-Month Mentorship & Project Reviews
✅ Online Assessment & Certification
✅ Pathway to Green Belt Certification

💰 *Members:* KES 52,200
💰 *Non-Members:* KES 69,600

👉 *Register now:*
https://zurl.co/71U7d

📞 For inquiries: +254 754 854 565
✉️ Email: [email protected]

19/05/2026

Organizations that intentionally invest in Experience Management are shaping the next frontier of service excellence and driving sustainable business growth.

At the Institute of Customer Experience Kenya, we support organizations in transforming customer journeys through:

✔ Voice of the Customer Surveys
✔ Customer Experience Training Programs
✔ Corporate Staff Talks
✔ Mystery Shopping Assessments

Under our 2026 theme, “Experience Management: Powering the Next Frontier of Service Excellence,” we are ready to help your organization build strategies that create measurable impact and lasting customer loyalty.

📩 Connect with us today:
📞 +254 754 854 565/ [email protected]
🌐 https://zurl.co/d3BXh

18/05/2026

🚀 Key insights from Jimmy Masinde's keynote at the Infobip Leadership Soirée – Infobip at 20!

As customer expectations continue to evolve, organizations must rethink how they deliver experiences that drive loyalty, growth, and long-term impact.

Jimmy highlighted 5 strategic imperatives every CX leader should be acting on today:

✨ Establish C-Suite CX Ownership
✨ Close the Human-Assisted Channel Gap
✨ Build the CX-to-Revenue Linkage
✨ Embrace Ecosystem CX
✨ Invest in CX Talent & Development

These are no longer future conversations — they are present-day priorities for organizations serious about customer experience excellence.

Which of these stands out most for your organization? 👇

16/05/2026

🧩 Saturday CX Challenge is here!

How many Customer Experience words can you find in this puzzle? 👀✨

Drop your answers below ⬇️ and tag a fellow CX enthusiast to join the challenge.