What are the opening hours?

Monday 09:00 - 17:00 Tuesday 09:00 - 17:00 Wednesday 09:00 - 17:00 Thursday 09:00 - 17:00 Friday 09:00 - 12:00

ICX Kenya

Name: ICX Kenya
Address: Bible Translation and Literacy House (BTL) Gate 7, Masaba Road, off Bunyala Road, Lower Hill, Nairobi, KE
Telephone: +254 712 896 332

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ICX Kenya

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Institute of Customer Experience Kenya. The Professional Body Driving Customer Experience Professionalism & Performance in Kenya

ICX Kenya is a professional body for Customer Experience in Kenya, whose mandate is to drive performance and professionalism in the Service Sector. It is open to both individual and corporate members with a genuine interest in learning more about customer service and putting this into practice, it is market-driven and cuts across both private and public sectors. We seek to be the authoritative voice of Customer Experience and create a benchmark for all who focus on the delivery of world class experiences.

20/10/2026

🇰🇪 Happy Mashujaa Day!

Today, we celebrate our heroes and everyone who continues to shape our nation. May we honour their legacy by playing our part in building a stronger, better Kenya.

19/10/2026

⏳ Only 24 hours left! Don’t miss your chance to shine! 🌟 Submit your entries for the 2026 Service Excellence Awards and let your commitment to exceptional customer experience be recognized. 🏆

📅 Deadline: 19th October 2026

📩 Apply now: https://zurl.co/UEx2e

16/10/2026

🏆✨ONLY 3 DAYS LEFT!✨🏆

The clock is ticking! ⏳ Have you submitted your entry for the 2026 Service Excellence Awards? 🌟

This is your opportunity to showcase your commitment to exceptional customer experience, celebrate outstanding service, and earn the recognition you deserve! 🥇👏

📅 SUBMISSION DEADLINE: 19TH OCTOBER 2026

🔗 Apply now:https://zurl.co/AwMzM

📞 Need more information? +254 754 854 565
📧 [email protected]

15/10/2026

⏳ ONLY 4 DAYS LEFT! 🏆✨

4 days remaining to submit your entry for the 2026 Service Excellence Awards! 🎉

This is your opportunity to showcase your commitment to exceptional customer experience, celebrate your achievements, and gain recognition for setting the bar in service excellence. 🌟

📅 Submission Deadline: 19th October 2026

📝 Submit your entry today: https://zurl.co/uAtkl

Don't wait until the last minute — let your service excellence shine! 🏆

📞 For enquiries: +254 754 854 565
📧 [email protected]

14/10/2026

⏳ ONLY 5 DAYS LEFT!🏆✨

There are just 5 days remaining to submit your entries for the Service Excellence Awards 2026! 🎉

Do you know an organisation, team, or individual setting the bar high in customer experience and service delivery? Now is the time to celebrate excellence and get the recognition you deserve!

⏳ Deadline: 19th October 2026
🔗 Service Excellence Awards: https://zurl.co/NS32B
🔗 People's Choice Awards: https://zurl.co/jJv0Q

Let's celebrate those who go above and beyond to deliver exceptional customer experiences! 🌟

13/10/2026

Join us for the Service Excellence Awards 2026 Gala Dinner as we close Customer Service Month in style!

🌟 Theme: Contemporary Afro Luxury
📅 Date: Friday, 6th November 2026
📍 Venue: The Edge Hotel & Convention Centre, Nairobi

🎟️ Members: KSh 13,920 | Non-members: KSh 17,400 (Tax inclusive)

🏆 Submit your entries for BOTH awards before the deadline!

⏳ Deadline: 19th October 2026
🔗 Service Excellence Awards: https://zurl.co/QF73i
🔗 People's Choice Awards: https://zurl.co/0m5la

🥂 Let’s celebrate excellence and honour outstanding service together!

12/10/2026

🏆 7 DAYS LEFT! ⏳✨

The spotlight is waiting, and the clock is ticking! ⏳ With just 7 days to go, the countdown to the Service Excellence Awards 2026 is officially on.

This is your moment to put exceptional service, memorable customer experiences, and outstanding achievements on the map. Don't let your hard work go unrecognised — make your submission count! 🌟

📅 Deadline: 19th October 2026

🔗 Submit your entry today: https://zurl.co/Hjh3W

🔗 Submit your entry for People's Choice Awards - https://zurl.co/Du4MP

Great service deserves more than applause. It deserves recognition. Are you ready to shine? 🏆

10/10/2026

🌱 The extra mile goes beyond service — it’s about the world we leave behind. 💚

This Mazingira Day, ICX Kenya celebrates the power of small actions that create a lasting impact. From nurturing a tree to making conscious choices every day, caring for our environment is a responsibility we all share.

Because the best experience we can create is not just for today’s customers, but for generations yet to come. 🌳✨

08/10/2026

🚀 SHOW US YOUR EXTRA MILE!

Going the extra mile is all about the moments when you choose to do more, care more, and create exceptional experiences.

📸 Share your photo, moment, or story that represents and let’s celebrate the people behind great customer experiences!

🏆 Be part of Customer Service Week 2026: The Extra Mile

Tag us and show the world how you go the extra mile! 🙌

07/10/2026

CXing Bila Stress! 😌✨

What does it really mean to go the Extra Mile? Let’s talk CX, practical insights, and creating experiences that truly make a difference.

⏰ See you at 1:00 PM!
Register Here : https://zurl.co/2SxmE

Address

Bible Translation And Literacy House (BTL) Gate 7, Masaba Road, Off Bunyala Road, Lower Hill
Nairobi

Opening Hours

Monday	09:00 - 17:00
Tuesday	09:00 - 17:00
Wednesday	09:00 - 17:00
Thursday	09:00 - 17:00
Friday	09:00 - 12:00

Telephone

+254 712 896 332

Website

http://www.icxkenya.co.ke/

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