We bring you Great shopping deals and discounts from Jumia Kenya. Jumia promises to provide you with the best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package are delivered to you intact and on time by our delivery partner. SHIPPING POLICY
Jumia promises to provide you with the best-in-class shopping experience at every s
tep of the way. Fashion Products
- Next day delivery for fashion items within Nairobi. This is a first in fashion e-commerce in Kenya and applies to any orders confirmed before 2:00pm on business days.
- For all other regions, Jumia strives to deliver your product within 7 business days
Non-Fashion Products
Jumia aims to deliver your products within 7 business days from the time of order confirmation
Tracking my order
You can track your order in two ways:
Clicking on the 'track your order' link given in your order confirmation email, or
Entering your order number on athis page https://www.jumia.co.ke/track/
For all products, our customer service agents will inform you of the expected delivery timeline when confirming your order. In case you face any difficulty, you can email us anytime at [email protected] or call us at 0700 000 990 or 0711 011 011
Please Note
Making payment means accepting the delivery. Therefore, it is not possible to open products bearing a manufacturer’s seal, reject and send them back with the same driver (this can only be done before opening the package). Should you wish to return such products, you will have to follow the return process as defined in our return policy
(https://www.jumia.co.ke/return-policy-cp/)
Delivery Charges can be found here ==> https://www.jumia.co.ke/shipping_policy/
