08/07/2016
International Travel Network travel complaints
San Bruno, CA
Karekin of Scottsdale, AZ on July 5, 2016
Original Review
I purchased multiple international flight tickets from ITN at the same time. All had their return leg luggage "stripped" off. WE had to pay $250 per bag to check in. Out "agent" Tyke said that it was a system error that he is resigned to the idea that cannot be changed. When I objected to this, and asked that something needs to be done, he just hung up and decided to no longer take calls or reply to emails. They do not deserve even one star.
Robin of Lincoln University, PA on June 24, 2016
Satisfaction Rating
After booking flight to Glasgow, Scotland with Malou we paid for travel insurance for change or complete refund of ticket. On the bottom of the confirmation it states: "Change your flight, no problem for FREE." When my sister and I discovered that not only did they have us returning from different airports (Glasgow and I from Edinburgh), my sister was leaving the US one day before me!
I requested a change in my flight 3 weeks before the trip and was told the fee was $250 plus. I read back their promise on the page and the agent said that they have no fee but the airline does. I argued and Fisher said they were going to open an ticket of inspection. I called back the following day and talked to a different agent and she stated the same thing but gave no reply or satisfaction, but opened another ticket. Since that call I have not heard back from anyone from that agency.
I am completely disgusted with a company that sells travel insurance for the purpose of change or cancellation and does not stand by their promise. Here is their information: Do not do business with them, as they messed up the whole experience. ITN International Travel Network, 100 Pine Street
Suite 1925, San Francisco, CA 94111, Customer Support Phone (800) 750-2238.
source: https://www.consumeraffairs.com/travel/internatl_travel_network.html
