IntouchCX Acquires Mexico-Based Contact Center Beliveo
IntouchCX and Beliveo are leaders in the customer care industry, focused on pairing the highest customer experience with best-in-class technology. This partnership is designed to support the growing need for globally diverse customer service solutions while leveraging a people-driven culture, and operational best practices from both companies
. It also demonstrates both companies desire to drive greater depth of expertise and knowledge in the customer experience industry. IntouchCX continues to expand its global presence with over 25,000 employees across 12 countries. Most significantly, Beliveo will signal IntouchCX’s entry into Mexico with a state-of-the-art facility located in Guadalajara, strong executive leadership, and continued partnerships with media and technology clients.
“Mexico is truly special with a talented bilingual workforce that is also geographically close to our US-based client partners,” said Mike Henderson, Global Chief Operating Officer at IntouchCX. “This new acquisition will expand our client capabilities in Mexico, strengthen our leadership in the region, and continue our successful path towards growth in new markets globally.”
Beliveo was founded in 2011, and has a focus on providing scaled operations to global brands from Mexico. It is the highest employee-rated nearshore call center in Mexico according to top recruiting agencies, with consistent #1 performance for their partners. IntouchCX has long been recognized as a global leader in customer experience management, digital engagement, and technology solutions and the complementary client base of IntouchCX and Beliveo was a key strategic consideration for both organizations. About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. To learn more about us, visit intouchcx.com
