At Your Service SMA

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27/07/2026

Medícal Claims

Living in Mexico shouldn’t mean losing the health insurance benefits you’ve earned.

I’m Robin Stacey,founder of At Your Service SMA. After more than 25 years managing a large medical practice in the U.S., I’ve dedicated my work to helping U.S. expats navigate the often confusing process of filing medical claims with their U.S. insurance companies.

Since starting my business in Mexico, I’ve helped clients recover more than $600,000 USD in reimbursements.

If you’ve received emergency medical care in Mexico and aren’t sure how to submit your claim—or you’ve been putting it off because the paperwork feels overwhelming—I can help.

Services include:
• Medical claims submission and follow-up
• Assistance with Medicare and U.S. insurance reimbursement claims
• Organization of medical records and required documentation
• Personalized guidance throughout the claims process

Serving U.S. expats throughout Mexico.

If you have questions or would like to discuss your situation, feel free to send me a private message or email me at [email protected].

I’m always happy to see if I can help.

13/07/2026

April 2, 2026

To Whom It May Concern:
In September 2025 I had a medical emergency and spent a week in Hospital Joya in
San Miguel de Allende. The total cost of my care was more than $30,000. Fortunately I
had a Medicare Advantage Plan with Aetna Health which covered emergency medical
care while traveling outside the United States.
Because the process was complicated I contracted with Robin Stacy to assist with filing
by claim.
I want to give Robin my highest recommendation for her assistance
with my claim. Robin prepared a comprehensive claim document of more than 100
page. She summarized each item that was billed and documented the cost to me.
However, for some reason, the Aetna claims adjusters seemed unable to comprehend
the clear documentation that Robin submitted. She made numerous calls to Aetna,
clearly showing the person she spoke to where each cost item was documented.
Despite this, the adjusters continued to deny the claim.
With the determination of a bulldog Robin continued to contact Aetna. Finally after
multiple calls and resubmission of documents, Aetna agreed that my claim was
legitimate and reimbursed me.
I cannot thank her enough and I would tell anyone considering using
her services to do so.
Please feel free to contact me at [email protected] if you have any questions.
David St or directly atyourservicesma .com

21/06/2026

Rec from D S
April 2, 2026

To Whom It May Concern:
In September 2025 I had a medical emergency and spent a week in Hospital Joya in
San Miguel de Allende. The total cost of my care was more than $30,000. Fortunately I
had a Medicare Advantage Plan with Aetna Health which covered emergency medical
care while traveling outside the United States.
Because the process was complicated I contracted with Robin Stacy to assist with filing
by claim.
I want to give Robin my highest recommendation for her assistance
with my claim. Robin prepared a comprehensive claim document of more than 100
page. She summarized each item that was billed and documented the cost to me.
However, for some reason, the Aetna claims adjusters seemed unable to comprehend
the clear documentation that Robin submitted. She made numerous calls to Aetna,
clearly showing the person she spoke to where each cost item was documented.
Despite this, the adjusters continued to deny the claim.
With the determination of a bulldog Robin continued to contact Aetna. Finally after
multiple calls and resubmission of documents, Aetna agreed that my claim was
legitimate and reimbursed me.
I cannot thank her enough and I would tell anyone considering using
her services to do so.
Please feel free to contact me at [email protected] if you have any questions.
David St
Or directly: [email protected]

07/06/2026

Rec from D S
April 2, 2026

To Whom It May Concern:
In September 2025 I had a medical emergency and spent a week in Hospital Joya in
San Miguel de Allende. The total cost of my care was more than $30,000. Fortunately I
had a Medicare Advantage Plan with Aetna Health which covered emergency medical
care while traveling outside the United States.
Because the process was complicated I contracted with Robin Stacy to assist with filing
by claim.
I want to give Robin my highest recommendation for her assistance
with my claim. Robin prepared a comprehensive claim document of more than 100
page. She summarized each item that was billed and documented the cost to me.
However, for some reason, the Aetna claims adjusters seemed unable to comprehend
the clear documentation that Robin submitted. She made numerous calls to Aetna,
clearly showing the person she spoke to where each cost item was documented.
Despite this, the adjusters continued to deny the claim.
With the determination of a bulldog Robin continued to contact Aetna. Finally after
multiple calls and resubmission of documents, Aetna agreed that my claim was
legitimate and reimbursed me.
I cannot thank her enough and I would tell anyone considering using
her services to do so.
Please feel free to contact me at [email protected] if you have any questions.
David St or directly atyourservicesma .com

28/05/2026

Rec from D S
April 2, 2026

To Whom It May Concern:
In September 2025 I had a medical emergency and spent a week in Hospital Joya in
San Miguel de Allende. The total cost of my care was more than $30,000. Fortunately I
had a Medicare Advantage Plan with Aetna Health which covered emergency medical
care while traveling outside the United States.
Because the process was complicated I contracted with Robin Stacy to assist with filing
by claim.
I want to give Robin my highest recommendation for her assistance
with my claim. Robin prepared a comprehensive claim document of more than 100
page. She summarized each item that was billed and documented the cost to me.
However, for some reason, the Aetna claims adjusters seemed unable to comprehend
the clear documentation that Robin submitted. She made numerous calls to Aetna,
clearly showing the person she spoke to where each cost item was documented.
Despite this, the adjusters continued to deny the claim.
With the determination of a bulldog Robin continued to contact Aetna. Finally after
multiple calls and resubmission of documents, Aetna agreed that my claim was
legitimate and reimbursed me.
I cannot thank her enough and I would tell anyone considering using
her services to do so.
Please feel free to contact me at [email protected] if you have any questions.
David St
Or directly, [email protected]

11/05/2026

April 2, 2026

To Whom It May Concern:
In September 2025 I had a medical emergency and spent a week in Hospital Joya in
San Miguel de Allende. The total cost of my care was more than $30,000. Fortunately I
had a Medicare Advantage Plan with Aetna Health which covered emergency medical
care while traveling outside the United States.
Because the process was complicated I contracted with Robin Stacy to assist with filing
by claim.
I want to give Robin my highest recommendation for her assistance
with my claim. Robin prepared a comprehensive claim document of more than 100
page. She summarized each item that was billed and documented the cost to me.
However, for some reason, the Aetna claims adjusters seemed unable to comprehend
the clear documentation that Robin submitted. She made numerous calls to Aetna,
clearly showing the person she spoke to where each cost item was documented.
Despite this, the adjusters continued to deny the claim.
With the determination of a bulldog Robin continued to contact Aetna. Finally after
multiple calls and resubmission of documents, Aetna agreed that my claim was
legitimate and reimbursed me.
I cannot thank her enough and I would tell anyone considering using
her services to do so.
Please feel free to contact me at [email protected] if you have any questions.
David St
Or contact directly: [email protected]

04/05/2026

April 2, 2026

To Whom It May Concern:
In September 2025 I had a medical emergency and spent a week in Hospital Joya in
San Miguel de Allende. The total cost of my care was more than $30,000. Fortunately I
had a Medicare Advantage Plan with Aetna Health which covered emergency medical
care while traveling outside the United States.
Because the process was complicated I contracted with Robin Stacy to assist with filing
by claim.
I want to give Robin my highest recommendation for her assistance
with my claim. Robin prepared a comprehensive claim document of more than 100
page. She summarized each item that was billed and documented the cost to me.
However, for some reason, the Aetna claims adjusters seemed unable to comprehend
the clear documentation that Robin submitted. She made numerous calls to Aetna,
clearly showing the person she spoke to where each cost item was documented.
Despite this, the adjusters continued to deny the claim.
With the determination of a bulldog Robin continued to contact Aetna. Finally after
multiple calls and resubmission of documents, Aetna agreed that my claim was
legitimate and reimbursed me.
I cannot thank her enough and I would tell anyone considering using
her services to do so.
Please feel free to contact me at [email protected] if you have any questions.
David St
Or Robin directly: [email protected]

16/04/2026

April 2, 2026

To Whom It May Concern:
In September 2025 I had a medical emergency and spent a week in Hospital Joya in
San Miguel de Allende. The total cost of my care was more than $30,000. Fortunately I
had a Medicare Advantage Plan with Aetna Health which covered emergency medical
care while traveling outside the United States.
Because the process was complicated I contracted with Robin Stacy to assist with filing
by claim.
I want to give Robin my highest recommendation for her assistance
with my claim. Robin prepared a comprehensive claim document of more than 100
page. She summarized each item that was billed and documented the cost to me.
However, for some reason, the Aetna claims adjusters seemed unable to comprehend
the clear documentation that Robin submitted. She made numerous calls to Aetna,
clearly showing the person she spoke to where each cost item was documented.
Despite this, the adjusters continued to deny the claim.
With the determination of a bulldog Robin continued to contact Aetna. Finally after
multiple calls and resubmission of documents, Aetna agreed that my claim was
legitimate and reimbursed me.
I cannot thank her enough and I would tell anyone considering using
her services to do so.
Please feel free to contact me at [email protected] if you have any questions.
David St
Robins direct contact information:
[email protected]

10/04/2026

April 2, 2026

To Whom It May Concern:
In September 2025 I had a medical emergency and spent a week in Hospital Joya in
San Miguel de Allende. The total cost of my care was more than $30,000. Fortunately I
had a Medicare Advantage Plan with Aetna Health which covered emergency medical
care while traveling outside the United States.
Because the process was complicated I contracted with Robin Stacy to assist with filing
by claim.
I want to give Robin my highest recommendation for her assistance
with my claim. Robin prepared a comprehensive claim document of more than 100
page. She summarized each item that was billed and documented the cost to me.
However, for some reason, the Aetna claims adjusters seemed unable to comprehend
the clear documentation that Robin submitted. She made numerous calls to Aetna,
clearly showing the person she spoke to where each cost item was documented.
Despite this, the adjusters continued to deny the claim.
With the determination of a bulldog Robin continued to contact Aetna. Finally after
multiple calls and resubmission of documents, Aetna agreed that my claim was
legitimate and reimbursed me.
I cannot thank her enough and I would tell anyone considering using
her services to do so.
Please feel free to contact her : [email protected]

Dirección

San Miguel De Allende
37700

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Martes 10am - 5pm
Miércoles 10am - 5pm
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