Puzzel

20/11/2024

We're excited to be back at Call & Contact Centre Expo UK next week, showcasing the latest advancements in AI-driven customer experience!

Drop by and see us on stand CC-H20, or book some time in advance to meet with one of our experts!

Book here: https://eu1.hubs.ly/H0dS3VY0

We look forward to welcoming you and exploring how Puzzel can elevate your CX to new heights!

06/08/2024

🚀 Exciting News! 🚀

We are thrilled to announce that Puzzel will acquire SupWiz, a leading innovator in AI and chatbot technology. This acquisition marks a significant milestone in our journey to enhance our technological capabilities and offerings.

SupWiz brings an extensive array of technology features built into their enterprise-grade platform. This acquisition will seamlessly integrate into our current offerings, enhancing our ability to deliver advanced, efficient, and personalized customer interactions.

Stay tuned for more updates as we embark on this exciting new chapter together!

Read more: https://eu1.hubs.ly/H0bzy_M0

15/07/2024

😲 Are you providing unforgettable travel experiences for your customers?

In today's hyper-connected world, travelers demand seamless and personalized service from start to finish. A whopping 60% now expect better levels of customer experience, and 34% will switch providers if their expectations aren't met!

Leading travel and hospitality brands are redefining customer journeys by leveraging innovative CX solutions. From real-time interactions across multiple channels to data-driven personalization, they're elevating every touchpoint.

Want to discover actionable strategies to exceed modern travelers' expectations? Puzzel's new eBook is a must-read guide for CX leaders in the travel industry.

Tap the link to download your copy and take your customer experience to new heights! 👉

The landscape of CX in energy and utilities is changing rapidly. Recent studies reveal that 60% of customers now demand better levels of service, and 34% regularly switch providers if their expectations are not met. Communication preferences are also changing, with 80% of consumers preferring digita...

16/05/2024

CX is evolving and so are we. Say hello to our new look!! 👋 👋

At Puzzel, our mission has always been to deliver future-ready CX products that help businesses like yours delight customers at every turn. With our new brand, we're doubling down on that commitment, refining our messaging, streamlining our offerings, and ensuring that we're always one step ahead of the CX game.

From a new website to updated colours, fonts, and product images this rebrand isn't just about looks – it's a reflection of who we are and where we're headed. And it's built on our new core values:

🧡 Built on trust: Trust is at the heart of everything we do. We place unwavering trust in our customers and partners, fostering a culture of collaboration and empowering us to deliver robust solutions together

🧡 Stronger together: We’re nothing without you – our colleagues, customers and partners. Together, we're paving the way for exceptional CX, one interaction at a time.

🧡 Stay hungry: We have a continuous hunger to learn new ways, adapt, and improve – ensuring your customers’ expectations are not only met but exceeded.

Our updated brand reflects our forward-thinking approach, innovative spirit and dedication to staying ahead of industry trends.

We couldn't be more excited about this next chapter, and we want to thank each and every one of you for your continued support. Whether you're a long-time customer, a valued partner, or simply a fan of what we do, we couldn't do it without you.

Read more about our rebranding and explore our fresh website: https://eu1.hubs.ly/H096V5c0

04/04/2024

In the age of AI, staying ahead isn’t just an advantage—it’s a necessity. Puzzel’s Elevate ’24 is your gateway to leading the way, remaining competitive and elevating CX to new heights.

Discover the transformative power of AI, build lasting relationships with industry peers and get actionable insights to re-energise your Contact Centre strategy.

Join us in London, Manchester, Oslo, Copenhagen, and Stockholm in May 2024!

Don’t miss this year’s hottest CX event – spaces are strictly limited, so reserve your spot today 👉 https://eu1.hubs.ly/H08q3SM0

28/03/2024

👋 from Puzzel - We hope you have an 🥚-cellent Easter break!

30/12/2022

As the end of the working week and 2022 draws to a close, we’d like to wish you a happy, healthy, and prosperous 2023! ✨

13/12/2022

From record interest rate rises, the cost of living crisis and the war in Ukraine, 2022 has been another year for the history books.

The cost-of-living crisis has driven up contact volumes for many of our customers as consumers seek support and reassurance.

Whilst it has been a challenging year for lots of people and businesses, often with great challenges come great learnings.

In his End of Year Message, Puzzel CEO Frederic Laziou reflects on how 2022 redefined customer engagement and shares a few observations and reflections.

What a year (again)! As 2022 draws to a close, I want to share a few observations and reflections. But firstly, I want to thank our customers and partners for a remarkable but challenging year and, of course, all our fantastic Puzzelers who went above and beyond during 2022. Our mission at Puzzel is...