Sue & John Humphrey Envoyage

Sue & John Humphrey Envoyage Independent Travel Brokers working with the Envoyage NZ network
Part of the Flight Centre Travel Group
With over 40 years of experience in the travel Industry

✈️🧳 If you’re travelling internationally through Auckland Airport, there’s a small but important change to the check-in ...
23/03/2026

✈️🧳 If you’re travelling internationally through Auckland Airport, there’s a small but important change to the check-in process now in place.

As part of the airport’s ongoing development, a temporary check-in area—Zone T—has been introduced. Passengers assigned to this zone will complete check-in near the Transport Hub, before proceeding into the terminal to finalise bag drop at Zone B.

It’s a straightforward process, but does involve an additional step, so allowing a little extra time at the airport is recommended.

Check-in zones can be confirmed within 24 hours of departure, and airport staff will be on hand to guide you on arrival.

These changes are part of a broader upgrade to enhance the international terminal experience over time.

🎥 You can view a short overview from Auckland Airport here:

Animation of AKL Zone T and Zone B traveller journey

20/02/2026
Change of rules
19/02/2026

Change of rules

The British government is now allowing dual nationals to have a lifelong digital stamp in their New Zealand passport instead of buying a new UK one.

Read more ⬇️

******* UK New Passport Update for Duals – 11 February 2026 *******UK Passport & Citizenship InformationFor Dual Austral...
12/02/2026

******* UK New Passport Update for Duals – 11 February 2026 *******

UK Passport & Citizenship Information
For Dual Australian / British Citizens
Effective 25 February 2026 new update 11 Feb 2026

British Travel has a proven track record in managing complex travel requirements and processes. Many clients will remember our support during the COVID border closures, where we assisted travellers with exemptions, passenger caps, and time-sensitive government restrictions.

We are once again experiencing a very high volume of enquiries due to the new UK requirements for dual Australian and British citizens.

We have extensive experience helping clients navigate official government processes — including:

• Clarifying the correct pathway
• Determining whether an application is required
• Providing official forms and government links
• Explaining when a UK passport may be required

We take it as a compliment when other travel agents refer their clients to us for this information.

However, British Travel Australia is a travel agency first and foremost. We should not be doing the job of airlines, other travel agents, or the British High Commission in explaining citizenship rules.

As a small business, providing detailed guidance on government processes requires significant time and expertise. This level of personalised support is part of the value we offer our clients.

This process is extremely time-consuming and unprofitable for our small business. At the end of the day, you get what you pay for. When bookings are made online — via comparison websites or directly with airlines — advisory services and personalised assistance are simply not included.

Our clients benefit from professional guidance, experience, and ongoing support that automated booking platforms cannot provide.

This will be our final general update on UK Government passport requirements, unless new updates are received.

How to Check If You May Be British

Step 1: Do You Have an Old UK Passport?

If you have an expired UK passport:

• Locate it
• Double-check the name matches your Australian passport exactly
• If your name has changed (e.g. maiden to married), the UK Government may require you to update your Australian passport first

What if I have lost it?

You must cancel a lost or stolen passport as soon as possible:
https://www.gov.uk/report-a-lost-or-stolen-passport

You will not be able to apply for a new one until it has been officially reported.

Citizenship by Birth

Born in the UK

If you were born in the UK and your parents were born and raised in the UK, you are more than likely British.

Official information:
https://www.gov.uk/apply-citizenship-born-uk

Born Outside the UK

If you were born overseas and your parent(s) were born in the UK, eligibility depends on:

• When you were born
• Whether your British parent was married
• Whether citizenship passed automatically

Start here:
https://www.gov.uk/apply-citizenship-british-parent

Then select your year of birth.

Born Before 1983

If you see the word “automatically”, you are British.

Key points:

• Your father must have been British (born and raised in the UK)
• His parents must also have been born in the UK
• He must have been married to your mother at the time of your birth

If yes → You should apply for a UK passport.
If not → You may need an ETA.
If your mother was British but not your father → ETA will apply.

Born Between 1983 and 2006

If citizenship passed automatically:

• If your mother was British → You need a UK passport
• If your father was British → You need a UK passport

If your father was British and your mother was a non-UK citizen (such as Australian) and they were not married at the time of your birth → ETA.

If they were married when you were born → You are British and require a UK passport.

Born On or After 1 July 2006

If citizenship passed automatically:

• If either parent was British and legally recognised at birth → You require a UK passport.

Before Assuming You Need Extensive Paperwork

Do a test run online first:
https://www.gov.uk/overseas-passports

Proceed through the application until the final page. It will show:

• Exactly what documents are required
• Whether originals are required
• Whether colour photocopies are acceptable

Common requirements include:

• Original birth certificates
• Original marriage certificates
• Original Medicare card
• Original Australian driver’s licence
• Australian passport (sometimes original, sometimes a colour photocopy of every page)
• Original expired UK passport

Read carefully — requirements differ per case. You may have to find your grandparents.

If you don’t know something, say you don’t know. Guessing does not help.

You only send documents after your identity has been confirmed.

Payment & Identity Confirmation

You must pay before you receive the address to post the application and before you confirm your identity.

It may not ask you to confirm identity — it depends on the application. Every case is different.

Identity Confirmation (Referee)

One of the most common challenges for UK passport applicants is arranging a suitable referee.

Official requirements:
https://www.gov.uk/confirm-identity-online-for-passport-application

Important:

• Referees can be retired
• They must hold a UK passport
• If they only hold an Australian passport, you must provide a photocopy of their passport photo page and send it with your documents
• Carefully check who cannot act as your referee

Sending Documents

Once your identity is confirmed:

• Log back in using your PEX number:
https://www.gov.uk/track-passport-application

• You will receive a UK postal address
• Each application must be placed in its own envelope
• Clearly write the PEX number on each envelope
• If sending multiple applications, place them inside one International Express Post envelope (approx. $46 via Australia Post)
• Write all PEX numbers on the outer envelope
• Include a short cover letter explaining the contents

The UK Passport Office will then:

• Post your new passport back via DHL
• Return your original documents separately a few days later

A Final Note

We are proud to assist clients with travel requirements. However, passport and citizenship matters are government processes.

If you value professional advice, personalised service, and support when things change, we would truly appreciate your support in booking your travel with British Travel.

We arrange holidays, flights, cruises, tours and complex itineraries all around the world — Alaska, Antarctica, Europe, USA, Canada — backed by real expertise and real people who answer the phone.

We have decided to share our knowledge for free, because this information should have been explained far more clearly from the start.

If you have found this guidance helpful, we would truly appreciate you taking a moment to leave us a review on Facebook or Google — even if it is only about the passport advice.

And feel free to like and share this post — because this is how the UK Government should have explained it in the first place, instead of burying it in confusing wording and fine print.

Jennie and the team
British Travel Australia

Other travel agents are welcome to share this information — however, it must not be copied or reposted without clear credit to British Travel Australia.

Copyright British Travel Australia

Report and cancel a lost or stolen passport.

17/01/2026

✈️ UK Travel Update: Important for Dual Citizens

From 25 February 2026, British citizens, including dual NZ-UK citizens, must enter the UK with a valid UK passport or a Certificate of Entitlement. Travelling on an expired UK passport will no longer be permitted.

If you were born in New Zealand to UK-born parents, you may already be a British citizen without realising it.

Renewing a UK passport is usually the simplest and most cost-effective option. If applying from overseas, allow 4 to 6 weeks or longer in peak periods.

UK passport renewals can be completed online via the official UK Government website: www.gov.uk/renew-adult-passport

For clarification on British citizenship status or documentation requirements, you can contact:
British Consulate-General, Auckland: +64 9 303 2973
British High Commission, Wellington: +64 4 924 2888

Plan ahead to avoid issues at the border.

Important Travel advice update from Smartraveller: If you’re travelling to or transiting through the United Kingdom, new...
17/01/2026

Important Travel advice update from Smartraveller:

If you’re travelling to or transiting through the United Kingdom, new entry requirements apply:

From 25 February Australian-British or Australian-Irish dual citizens must enter the UK on their British or Irish passports, or through a certificate of entitlement in another valid passport. These dual citizens are unable to obtain an ETA or visa to enter the UK. Dual citizens may not be able to board a flight to the UK without a valid document. The UK government has advised these requirements will be strictly enforced.

🔍 For official information, applications, or assistance, please use the resources below:
📞 HM Passport Office
+0011 44 300 222 0000

[email protected]
📞 UK Customs & Immigration
+44 (0) 20 3080 0010

🌐 ETA guidance (including dual citizens):
https://www.gov.uk/.../electronic-travel-authorisation...

🌐 Emergency travel documents:
www.gov.uk/emergency-travel-document

🌐 Overseas passport renewals/replacements:
www.gov.uk/overseas-passports

⏰ We strongly recommend checking requirements well in advance of travel to avoid delays.

We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services.

15/01/2026

Dual nationals living in New Zealand say they are being treated as 'second-class citizens' after being told they're no longer welcome back home with their Kiwi passports.

14/01/2026

‼️Dual Citizens: A Travel Update‼️

Effective from 25 Feb, New Zealand residents who hold dual New Zealand-UK or New Zealand-Irish citizenship will be required to enter the UK on a valid British or Irish passport (or another valid passport with a Certificate of Entitlement), highlights the Travel Agents Association of New Zealand (TAANZ).

The move is part of wider changes to the UK immigration requirements, and travellers without the required documents will not be permitted to travel, adds TAANZ.
. . Pre-25 Feb OK
Dual UK or Irish nationals are not eligible for one of the new British Electronic Travel Authorisation (ETA). However, TAANZ says if a dual national is travelling before 25 Feb and holds a valid passport from a nationality that is eligible for an ETA, they may continue to travel without an ETA or Certificate of Entitlement for travel before this date.
. . Passport Renewals
Travellers impacted by the dual citizenship changes but do not have a current British passport are urged to apply for their new passport ASAP, as the number of applications for a new British passport are expected to spike following the news.
. . Key Links
See more details via the links👇.

UK ETA Electronic Travel Authorisation (ETA) Guide for Dual Citizens
UK Dual Citizenship https://www.gov.uk/dual-citizenship
Ireland Citizenship https://www.ireland.ie/en/dfa/citizenship/
Ireland Passports https://www.ireland.ie/en/dfa/passports/

26/12/2025

We'd like to say thank you to all our loyal and new clients and wish you a very Merry Christmas and a happy New Year 🎉

Your next Aussie adventure begins with Air New Zealand! Fly non-stop to Sydney, Melbourne, Brisbane, Gold Coast, Adelaid...
21/10/2025

Your next Aussie adventure begins with Air New Zealand! Fly non-stop to Sydney, Melbourne, Brisbane, Gold Coast, Adelaide, and Perth, plus seasonal services to Cairns, Hobart, and the Sunshine Coast. With airfare options to suit every traveller, your perfect Australian getaway is just a flight away with Air New Zealand.✈️

Ready for an Aussie escape? Australia is on sale now with Air New Zealand! Experience Melbourne’s buzzing laneways with ...
20/10/2025

Ready for an Aussie escape? Australia is on sale now with Air New Zealand! Experience Melbourne’s buzzing laneways with return economy (The Works) airfares from Auckland to Melbourne and 3 nights' accommodation at Lumina Suites (4-star) in a one-bedroom apartment from $959*pp! Escape to the tropical beauty of North Queensland with return economy airfares (The Works) from Auckland to Cairns, 7 nights' accommodation at Crystalbrook Flynn (5-star) in a Harbour room, and as a bonus a complimentary room upgrade is included & bottle of wine on arrival, all from $1,985*pp!✈️

Don’t wait, your next Aussie getaway starts here!😍

*T&Cs apply. Offer ends 31 October 2025. Booking/ service fees may apply. Selected travel dates apply. Subject to availability & change.

✈️ DID YOU KNOW?Next month marks 10 years since the 10-year passport was introduced!If you renewed your passport back th...
17/10/2025

✈️ DID YOU KNOW?

Next month marks 10 years since the 10-year passport was introduced!

If you renewed your passport back then, it might be expiring soon — especially if you’re planning to travel over Christmas 🎄.

📅 Apply now to avoid delays! A big surge in renewal applications is expected, which could mean longer processing times.

💻 You can even renew the whole family’s passports together online in one easy step.

✅ Check your passports today and get ahead of the rush!

Address

Papamoa Beach
Tauranga
3118

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Telephone

+642102720620

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