20/10/2026
Dear Customers,
Due to a technical issue on 19 October, some advertised special prices were not correctly applied to purchases made in-store.
What we’re doing to resolve it:
We know customers rely on us to provide the prices they expect, and we sincerely apologise for the inconvenience. As soon as the issue was identified, we worked quickly to resolve it and minimise any impact. For many transactions, pricing issues were addressed in-store at the time of purchase.
To make things right, if you were overcharged for a product:
• Scanned your Club+ card
You'll automatically receive a refund for the full amount paid for the affected product as Club+ Dollars. There's nothing you need to do.
• Prefer a cash refund
Simply visit store and our team will be happy to assist.
• Didn't scan your Club+ card
Please bring your receipt or other proof of purchase to the store, and our team will arrange your refund.
Where to find more information:
For information on our refund policy, visit https://www.newworld.co.nz/north-island-stores-refund-and-returns-policy
For more information on Club+ Dollars and how to spend them, visit https://www.clubplus.co.nz/help
If you have any further questions, please contact our customer service team on 0800 80 70 70.
We sincerely apologise for any inconvenience this may have caused and thank you for your understanding. We value your trust and remain committed to providing accurate pricing and a positive shopping experience every time you shop with us.
The New World Thorndon Team
