22/01/2020
The recent failure of two Auckland based non bonded travel agencies has sparked public calls for regulation of travel agents. Social media comment runs to rubbishing agents and misinformation about what a reputable agency is, or isn’t. These failures to properly account for customer money highlights the importance of dealing with a bonded agency.
The assuring news for customers of TAANZ members is that your TAANZ travel agent subscribes to the TAANZ higher standard.
Remember TAANZ Agents have to meet strict membership & financial criteria reviewed at least twice annually, and payments made to TAANZ Travel Agents are protected. Non bonded agents are not regulated in this manner.
TAANZ Travel Agents provide New Zealand consumers with some financial protection, they are also your advocate if a supplier lets you down, or if travel disruptions occur, they are there to help prior, during and after your travel has commenced.
When booking with a TAANZ Travel Agent you can be confident you are receiving professional expert service, and best overall value.
Book with confidence and when checking the credentials of a travel agent look for the TAANZ bonded and Accredited Travel Advisor signs.
Find more here at www.taanz.org.nz and see your local TAANZ travel agent when your next planning a trip.
