11/01/2016
TOUR EXECUTIE VACANCY :
Description
Tour Executive are responsible for organizing, planning and conducting long distance expeditions, travel, and tours for groups or individuals. Make sure that the travel runs smoothly from venue to venue without any issue. The candidate will be required to confirm reservations and show times, and deal with venue managers, suppliers and promoters. The candidate will manage the schedules of the travel group and look after their finances.
Tour Executive Duties :
• welcoming groups of holidaymakers at their starting point and announcing details of travel arrangements and stop-over points;
• checking tickets and other relevant documents, seat allocations and any special requirements;
• helping with passport and immigration issues;
• assisting holidaymakers check-in and settle into their accommodation;
• communicating a range of information on itineraries, destinations and culture;
• informing guests of arrival and departure times at each destination on the itinerary and ensuring that all members of the group are back on the coach before departing from each stop;
• developing a specialist area of knowledge;
• using professional knowledge to answer questions from holidaymakers and to fulfil their expectations of the tour;
• making sure all travel arrangements run according to plan and that accommodation, meals and service are satisfactory;
• organising entry to attractions and transport, such as car hire;
• ensuring that the tour is running smoothly for individual members of the group;
• responding to questions and offering help with any problems that arise, ranging from simple matters, such as directing a member of the group to the nearest chemist, to more serious issues, such as tracing lost baggage;
• dealing with emergencies, such as helping a holidaymaker who is ill or those needing to contact family members urgently;
• making contact in advance with places to stay or visit to check details and arrangements;
• liaising with hotels, coach companies, restaurants and other clients;
• advising about facilities, such as sights, restaurants and shops, at each destination;
• occasionally making accommodation bookings on proposed dates;
• organising and attending tourism events, conferences, workshops, seminars and exhibitions;
• writing reports and maintaining records;
• providing feedback after a tour as part of a debrief session.
Skills
• Being flexible and adaptable.
• Having high attention to details.
• Being able to work with a team.
• Having good negotiation skills.
• Being creative.
• Having good communication skills.
• Being able to solve problems.
• Having IT skills.
• Being punctual.
• Having public relations skills.
Education
Applicants for Tour Executive jobs need to have a High School Diploma and College Majors in Tourism and Travel Services Management. Other suitable academic qualifications for this area are a Degree in Management and a Bachelor´s Degree in Business Administration, Tourism or a related field. There are some cases where it is not compulsory to have academic qualifications and five years of experience in hotel and travel industry are enough background for applicants, so any equivalent combination of education and experience is possible.
Fluent in English
Knowledge of foreign languages will be an added advantage , particularly in Russian, German , Chinese and Japanese .
