22/07/2026
Thank you for bringing this up publicly. We want to clarify everything clearly and fairly for everyone to see:
We fully acknowledge your right to claim your refund once all proper clearances are done. However, we cannot process this yet we still need to confirm that you have fully reimbursed all deposits and payments from the advance bookings you accepted and collected during your lease term.
If we release your refund before verifying these are all settled, we will be held fully liable to refund those guests ourselves which is unfair to us and to them.
There is also no need to post this in public groups or on Facebook. We are always open to settling this privately through direct messages, or meeting in person to discuss this properly. In fact, we have been ready to meet and talk this through with you, but you have not shown up or made yourself available for personal discussions so far.
We will process your refund immediately the moment you provide proof that all advance booking payments have been fully returned to the guests, or properly endorsed to us with their clear consent. Let us resolve this directly and privately instead of airing it publicly.
