11/12/2024
Cebu Pacific Advisory
Cancelled Flights Due to Eruption of Mt. Kanlaon
As of December 9, 2024; 8:30 PM
Due to the eruption of Mount Kanlaon this afternoon, Cebu Pacific (CEB) has cancelled the following flights to and from Iloilo today, December 9, 2024:
• DG 6414/6415: Cebu – Iloilo – Cebu
• 5J 283/284: Iloilo – Singapore – Iloilo
• 5J 459/460: Manila – Iloilo – Manila
• 5J 461/462: Manila – Iloilo – Manila
• 5J 465/466: Manila – Iloilo – Manila
• 5J 4708: Davao – Iloilo
• 5J 4811: Legazpi - Iloilo
The safety of our passengers and crew remains our highest priority. We will continue to closely monitor the situation and make further adjustments to our operations as needed.
Affected passengers have been informed via email and provided with the following options through the Manage Booking portal on the Cebu Pacific website https://www.cebupacificair.com/manage-booking:
1. Free Rebooking
Rebook without fare difference for travel up to thirty (30) days from original flight date. The fare difference will apply if the travel period is beyond thirty (30) days from the original flight date.
2. Travel Fund
Store the amount in a virtual CEB wallet and use this to either book a new flight or pay for add-ons (example: baggage allowance, seat selection, etc.)
3. Refund
Full refund of your ticket.
CEB is also offering flexible options, which include free rebooking and Travel Fund, to passengers who wish to postpone their flights to and from Bacolod and Iloilo scheduled from December 9 and 10, 2024. They may avail themselves of these options through the Manage Booking portal of the CEB website https://www.cebupacificair.com/manage-booking up to two (2) hours before their scheduled time of departure.
As this is a developing situation, some flight changes may take place in the coming days. Passengers are advised to check the status of their flights via https://www.cebupacificair.com/flight-status and update their contact details via the Manage Booking portal to receive email notifications on flight reminders and updates.
For other questions or concerns, passengers may contact our 24/7 Live Agent assistance channel via the Cebu Pacific website or mobile app or reach out to us through our official page.
We appeal for your patience and understanding as we work towards normalizing our operations.
We will provide updates as necessary.
