Air You Go Travels - Refunds

03/06/2020

CUSTOMER ADVISORY:

Updates on Refunds:

Upon verification with our bank, the checking account was CLOSED due to excessive number of encashment/withdrawal trials even we have advisory last March 2020 that we are still unable to deposit cash on our checking account due to Community Quarantine.

In this matter, we have to reissue & reschedule again new checks with the different bank to all who have received their cheque refunds once our key personel can already return in Cebu City.

We are still coordinating with the authorities if we can already operate since one of the guidelines set by IATF on General Community Quarantine that any Travel related industry are not yet allowed to operate.

Your patience and understanding on this matter is appreciated.

Thank you,

Refund Team

02/04/2020

ADVISORY:

Those who are scheduled for refund tomorrow (April 4, 2020).

Due to the strict Enhanced Community Quarantine in Cebu City we will not be able to deposit funds on our account for the following reasons:

1. One of our key Finance Officers wasnt able to come back in Cebu City because of the lockdown and his signature is needed for the budget approval.
2. All our Refund staff were not able to get City Quarantine Pass.
3. No Public Utility Vehicle Available thus its hard for our staff to travel.
4. Health Concerns by our staff

Please keep your cheques as it is still valid up to 6 months. and we will notify you once funds are ready for encashment.

We are still looking for ways on how to address everyone in times like this.

For those scheduled for Appointments, Unfortunately non of our refund staffs was able to get Internet Connectivity at their respective residences, we are still waiting for updates from our internet provider on when they can install our requested 2 Internet Installations.

We understand your frustrations and we apologize for the inconvenience. no one wanted this to happen and we are hoping for your understanding.

Thank you,

Refund Team

18/03/2020

REFUND ADVISORY:

Due to the recent development of COVID19 in the Province of Cebu which Department of Health had announced its 1st COVID19 patient in the province.

Employees have raised their concerns earlier today that their families wont allow them to go to work tomorrow , March 19, 2020.

The management decided to temporarily SUSPEND our Operations at our Cebu Refund Office effective Immediately.

And for our Online Refund Support we are still looking for possible ways in order to assist you even at home, but unfortunately majority of our Refunds Team dont have Internet Connectivity at their respective residences, We will give you UPDATES on this matter.

We will contact those affected Refund Appointment Schedules from March 19 until March 31, 2020 within this week.

Hoping for your kind Consideration on this matter.

- Refund Support Team

13/03/2020

ADVISORY: (COVID-19)

In view of the COVID-19 outbreak in the Philippines, which has placed the country in the state of public health emergency. The Management has decided to temporarily Implement SKELETAL WORKFORCE starting March 16, 2020 until Further Notice to help prevent the spread of the virus and to ensure the health and safety of all Employees.

In this matter, due to limited staffing, we have to Reschedule some appointments and rebook it to a latter dates.

Rebooked Appointments will be notified thru email (registered email on the appointment system) and if you will not recieve any changes on your appointments, your appointment will be the same and on scheduled.

For those who will be visiting our Cebu Refund Office, We will be implementing “NO FACE MASK NO ENTRY” and those who has flu like symptoms will also not be allowed to enter the office starting March 16, 2020.

We Apologize for the inconvenience cause and hoping for your understanding on this matter.

Thank you,

Refund Team

24/02/2020

We are looking for the following:

Mr. Peter Paul Yap
Ms. Mae Dawn Tiri

please call our Cebu Refund Center.

Thank you.

18/02/2020

Update as of February 18, 2020

More have been refunded through Credit Card Chargebacks for those who requested their banks to chargeback.

Thank you.

17/02/2020

REBOOKING APPOINTMENTS:

We are looking for the following:
(Email provided is not working)

1. Ms. Baran
2. Mr. Villariasa
3. Mr. O’Reilly
4. Ms. Rowena Romero
5. Ms. Jalosjos
6. Ms. Degamo

Your tickets are already available. please send us an email at [email protected] with the subject TICKET CLAIM.

Thank you,

Refund/Rebooking Team

09/02/2020

Update as of February 9, 2020.

We have charged back a total of almost 3.5M pesos of Credit Card Transactions if payment was made thru Metrobank Online Internet Credit Card Payment and Metrobank POS machine.

We are still in coordination with Metrobank Credit Card Corporation for the List of Chargedback Customers.

Thank you.

Refund Team

06/02/2020

Update as of February 6, 2020. (Cebu & Nearby Cities Refund Appointment)

We have assisted 63% of the total appointments received in our Cebu Refund Center from January 15, 2020.

Summary for Cebu and Nearby Affected Clients:

Opted for Refund: 44%
Opted for Rebooking thru the New Management: 17%
Opted for Travel Fund thru the New Management: 2%

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If you still didnt process any appointments at our Cebu Refund Centers you may visit this link: https://refundappointmentcebu.as.me/schedule.php

Thank you,

Refund Team

Schedule your appointment online Air You Go Travels Experience

25/01/2020

Refund/Rebooking Appointment for Other Cities Affected Clients is now available!

Please click this link:

https://othercitiesrefundandrebookingappointment.as.me/schedule.php

For Cebu and Nearby Cities affected clients please click here:

https://refundappointmentcebu.as.me/

Please take note: Incomplete form and attachment will be automatically cancelled.

- Mailing Address is for Cheque Refund.

Schedule your appointment online Air You Go Travels Experience Refund/Rebooking Appointment (Manila & Other Cities)

24/01/2020

Update as of January 23, 2020

1. Refund Appointment Link for Manila and other Parts of the Country’s affected Clients will be available this January 25, 2020 (9:00pm)

2. New Management’s Operations will start next week, for those who still wishes to pursue with their travel, link will be provided aswell for REBOOKING Appointment on January 25, 2020 (9:00pm)

3. To all AYG Suppliers, please email [email protected] and youll be assisted starting February 3, 2020.

Thank you and we really appreciate your patience.

16/01/2020

Refund Appointment System for Manila Affected Clients will be available on January 25, 2020.

Please stand by for more updates.

Thank you.