
21/06/2025
Thank you, Philippine Airlines 🇵🇭✈️
Once again, you amazed us with your exceptional service!
We were a group of 29 pilgrims travelling all the way from Saudi Arabia, carrying over 100 pieces of luggage and 29 boxes of Zamzam water and yet, check-in was handled smoothly, swiftly, and without any hassle.
Even when we faced issues with excess baggage, your team went the extra mile. Instead of letting us shoulder the high cost of extra kilos, you helped us save significantly by recommending an upgrade for some of our pilgrims from economy to business class, a thoughtful and practical solution that truly made a difference.
We are deeply grateful for your professionalism, kindness, and efficiency. Mabuhay, PAL! You continue to make every journey feel lighter and more meaningful.
Special thanks to Mr. Jilien Lagman and Ms. Princess Lee Perez of NAIA Terminal 2 for accommodating and assisting us with patience, professionalism, and genuine care. You truly made our experience stress-free and memorable.