Citysky Travel and Tours

17/09/2020

CEB Refund Update
As of Sept 17, 2020

As many know, the tourism and aviation industries have been among the worst hit by COVID-19 and currently, Cebu Pacific is only able to operate 10% of its pre-COVID network.

Since the start of this pandemic, we have received an unprecedented number of refund requests due to the flight cancellations brought about by the lockdown. Our refund process then was originally not designed to handle this volume of requests, and this resulted in a backlog. We have since then revamped our procedures in order to address this.

To date, we have refunded over PHP 2.4 billion booking cancellations related to COVID-19, equivalent to 50% of refund requests received. We remain committed to our customers to complete pending refunds, and will update them once these have been processed. We are currently halfway through refund requests filed last April.

We understand how challenging this whole situation is, and we sincerely apologize for the delay. We thank our guests for their patience and understanding as we continue to enhance our processes for this to be resolved soonest.

13/08/2020

06/08/2020

Conveniently manage your bookings online, and choose from our flexible booking options. Want to view or change your flight details? Just go to the Manage Booking portal and follow these three (3) steps! bit.ly/CEBmanageflight

Options include Unlimited Rebooking and 2-Year Travel Fund (Instantly credited to your account) for those with flights until November 30, 2020.

03/08/2020

CEB Advisory on Suspension of Domestic Passenger Flights to/from Manila (Aug 4-18, 2020)
As of Aug 3, 6pm

• ALL Cebu Pacific and Cebgo DOMESTIC flights operating to/from Metro Manila are CANCELLED from August 4 to 18, 2020. This is in line with the announcement of Modified Enhanced Community Quarantine (MECQ) over Metro Manila and adjacent provinces, and continued community quarantine over the rest of the country.

•. We will continue to operate the following domestic flights:
Clark-Cebu-Clark, every Tuesday
Cebu-Davao-Cebu, every Tuesday

We also intend to operate limited international routes, namely: Manila-Dubai-Manila, Manila-Seoul (Incheon), Tokyo (Narita)-Manila, Osaka-Manila and Manila-Singapore-Manila.

Flights between Manila and Taipei, along with all other Cebu Pacific international flights, are also cancelled during this time.

CEB will also continue to mount all-cargo flights to ensure transport of essential goods across the country. To assist stranded guests, we will also continue working with national and local governments.
Guests on cancelled flights can choose from any of these options:

• Unlimited Rebooking: Rebook the flight within 3 months, with waived change fees and fare difference. If travel is after 3 months, change fees are waived, and a minimal fare difference may apply.

• 2-year Travel Fund: Store the full value of the ticket in a Travel Fund. This is valid for two (2) years and can be used to book any Cebu Pacific flight within the next 12 months, or purchase add-ons.

• Get a full refund.

03/08/2020

CEB Advisory on Suspension of Domestic Passenger Flights to/from Manila (Aug 4-18, 2020)
As of Aug 3, 6pm

• ALL Cebu Pacific and Cebgo DOMESTIC flights operating to/from Metro Manila are CANCELLED from August 4 to 18, 2020. This is in line with the announcement of Modified Enhanced Community Quarantine (MECQ) over Metro Manila and adjacent provinces, and continued community quarantine over the rest of the country.

•. We will continue to operate the following domestic flights:
Clark-Cebu-Clark, every Tuesday
Cebu-Davao-Cebu, every Tuesday

We also intend to operate limited international routes, namely: Manila-Dubai-Manila, Manila-Seoul (Incheon), Tokyo (Narita)-Manila, Osaka-Manila and Manila-Singapore-Manila.

Flights between Manila and Taipei, along with all other Cebu Pacific international flights, are also cancelled during this time.

CEB will also continue to mount all-cargo flights to ensure transport of essential goods across the country. To assist stranded guests, we will also continue working with national and local governments.
Guests on cancelled flights can choose from any of these options:

• Unlimited Rebooking: Rebook the flight within 3 months, with waived change fees and fare difference. If travel is after 3 months, change fees are waived, and a minimal fare difference may apply.

• 2-year Travel Fund: Store the full value of the ticket in a Travel Fund. This is valid for two (2) years and can be used to book any Cebu Pacific flight within the next 12 months, or purchase add-ons.

• Get a full refund.

CONVENIENTLY MANAGE BOOKINGS ONLINE

Philippines’ leading airline. Lowest fares to over 60 destinations in Asia, Australia and Middle East.

02/08/2020

As we get ready to fly again, we're adding more safety measures to protect you. In line with the highest standards, here is what you can expect to ensure that you enjoy a healthy, safe, and clean environment on your next PAL flight.

Get updates on our flight schedules:

Our flight schedules, shown below, are highly subject to change for reasons beyond our control. We may have to cancel, add or adjust our planned flights, based on international and provincial entry restrictions as well as COVID testing/quarantine limitations at specific airports. Read more on this:....

02/08/2020

Introducing more flexible options when you book and fly until November 30, 2020! Travel with peace of mind with our unlimited rebooking and 2-year Travel Fund validity.

02/08/2020

Introducing more flexible options when you book and fly until November 30, 2020! Travel with peace of mind with our unlimited rebooking and 2-year Travel Fund validity. Learn more here: bit.ly/CEBNewPaxOptions

For more info on flights we operate, learn more about our Flight Schedule Advisory here: bit.ly/CEBGradualRestartSchedule
FAQs for restart: bit.ly/CEBfaqs
Safe Contactless Flight guidelines and Increased Safety measures: bit.ly/CEBSafeTravel

Let's all work together, so .

CAB Approval Number 1030-07-20 s. 2020

Media Center

15/06/2020

The following Philippine Airlines flights between MANILA and BACOLOD will operate on June 16 and 17.
Your original confirmed booking on these flights has been restored.

All passengers are advised to arrive at the airport at least three (3) hours before their flight. Thank you.

14/06/2020

reminder: Please note the correct terminal assignment for your PAL flight departing from and arriving in Manila.
Please arrive early at the airport to allot enough time for 'New Normal' safety procedures.

12/06/2020

PAL: The mission continues

Philippine Airlines restarted its domestic network this week, flying back to cities in the Visayas and Mindanao. Next up: Zamboanga, Pagadian, Laoag and others.

With more routes and flights to be restored in the coming weeks, we look forward to serving everyone again soon.