13/03/2020
🚫 ATTENTION 🚫
APPLIED TO: DOMESTIC TRAVELS TO/FROM MANILA FROM MARCH 14 - APRIL 14, 2020
In view of the directive of the Philippine government cancelling domestic air travel to and from Manila from March 15 to April 14 to protect the citizenry from COVID-19, Airlines advises passengers of these affected flights to avail of any of the followings:
For Philippine Airlines passenger/s who booked (Airfare only) with us, these are your options:
1. Rebook flight to a new travel date after April 14, 2020, with waivers of rebooking fees (instant confirmation)
2. Refund the full cost of the ticket with waivers of refund fees (takes up to 7 - 15 working days to reflect)
3. Reroute their ticket on the same fare class; fare difference rules apply (instant confirmation)
For Airasia and Cebu Pacific passenger/s who booked (Airfare only) with us, these are your options:
1. Rebook flight to a new travel date after April 14, 2020, with waivers of rebooking fees (instant confirmation)
2. Travel Fund - Put the full cost of the ticket in a Travel Fund. The travel fund may be redeemed within 180 days and can be used for bookings as far as 12 months out.
3. Refund
FOR ALL WHO BOOKED PACKAGES WITH US, these are your options for now:
1. Rebook package to a new travel date after April 14, 2020, with waivers of rebooking fees (instant confirmation)
2. Request to Refund the package; we will less the service charges and other charges that is non-refundable to operators and suppliers. (may take up to 90 days to reflect).
PLEASE BEAR WITH US. Thank you very much for your cooperation and understanding.
For questions and clarifications, please message us here in Facebook. Again, thank you and be healthy!
