03/04/2025
✈️Flying soon? Whether it’s your first time or you’re a frequent flyer, it always helps to know what to expect — and who’s in charge — at every step of your airport journey.
NAIA is a team effort. And behind every smooth arrival or departure are different agencies and groups working together to get you where you need to go. From air traffic control to check-in, immigration, baggage handling, customs, and terminal operations — each one plays a role in making your experience safer, faster, and more convenient.
That’s why we’ve put together these quick guides to help you understand the arrival and departure process, and show you who’s handling what. It’s a small thing that can make a big difference — especially if you’re traveling with kids, seniors, or flying for the first time.