RAGUS BPO

RAGUS BPO RAGUS BPO - Leading provider of multi-channel contact center solutions for high growth start-ups, leading mid-market & S&P 500 corporations.

RAGUS BPO is one of the fastest growing, mid-sized BPOs in the Philippines today. We specialize in providing cutting edge customer acquisition, retention, management and back office solutions for high growth start-ups, leading mid-market enterprises and Fortune 2000 corporations in North America, Europe and Asia Pacific. All of our solutions are designed to help our clients drive revenues, improve

operating efficiencies, enhance customer experience and satisfaction as well as reduce costs. Our highly innovative, dependable and scalable solutions provide a consistently high service quality and program performance across all channels and touch points. Ragus guarantees an exceptional client experience through world-class talent, industry best practices, best in class technologies, and a strong management focus.

Ragus BPONo matter your industry, your customer’s vertical, or whether you have a product or service, the motto of treat...
02/02/2017

Ragus BPO

No matter your industry, your customer’s vertical, or whether you have a product or service, the motto of treating every customer as a subscriber instead of just another account will force you to focus on their success above all else—resulting in loyal customers who are die-hard brand advocates.

Yes, you heard correctly. Treat every customer like they are in a subscription model. No matter your industry, your customer’s vertical, or whether you have a product or service, the motto of treat…

Ragus BPOSometimes customers aren’t clear when communicating a problem. They may be unsure of the problem, they may be f...
30/01/2017

Ragus BPO

Sometimes customers aren’t clear when communicating a problem. They may be unsure of the problem, they may be frustrated about making the call and it is affecting their communication. To resolve the issue as quickly as possible, our own communication needs to be very efficient.

Sometimes customer service can get a little stale. Heres a few tips on how to freshen up your customer service. 1. Clarify customer complaints...

Ragus BPOAn Objections Doc can help you understand and address the common objections customers have about your product.
26/01/2017

Ragus BPO

An Objections Doc can help you understand and address the common objections customers have about your product.

An Objections Doc can help you understand and address the common objections customers have about your product.

23/01/2017

Ragus BPO

Ten years ago, customer service was usually relegated to an outsourced contact centre. Today’s proliferation of “Customer Heroes”, “Customer Success Managers”, “Customer Experience Consultants” and the like, however, reflects the growing demand for service experts.

Ten years ago, customer service was usually relegated to an outsourced contact centre. Today’s proliferation of “Customer Heroes”, “Customer Success Managers”, “Customer Experience Consul…

Ragus BPOThink you can’t change the world? Think again.
19/01/2017

Ragus BPO

Think you can’t change the world? Think again.

Think you can't change the world? Think again. You're already further along than Gandhi was.

A new year signifies the opportunity to reflect and a chance for new beginnings. Just as you make your resolutions and e...
11/01/2017

A new year signifies the opportunity to reflect and a chance for new beginnings. Just as you make your resolutions and examine your personal journey over the past 12 months, so should you contemplate the year’s sales performance. What types of prospects generated the most value for your business? Where did lost deals get hung up in the pipeline? Which activities resulted in the highest conversion rates?

A new year signifies the opportunity to reflect and a chance for new beginnings. Just as you make your resolutions and examine your personal journey over the past 12 months, so should you contemplate…

It's better to meet customer expectations consistently than to exceed them every once in awhile.
09/01/2017

It's better to meet customer expectations consistently than to exceed them every once in awhile.

It’s true that a likable salesperson is always going to outsell someone who is not likable. After all, selling is a peop...
06/01/2017

It’s true that a likable salesperson is always going to outsell someone who is not likable. After all, selling is a people business, and people have got to like you if you expect to succeed.

It’s true that a likable salesperson is always going to outsell someone who is not likable. After all, selling is a people business, and people have got to like you if you expect to succeed. Th…

Change is always hard, but the right techniques make it way easier.
03/01/2017

Change is always hard, but the right techniques make it way easier.

I was recently asked “What do customers actually need to know?”. I paused before answering because I’m sure if you asked...
30/12/2016

I was recently asked “What do customers actually need to know?”. I paused before answering because I’m sure if you asked 20 of my company’s current customers, they would give you 20 different answers. I finally said, “You should ask them.”

I was recently asked “What do customers actually need to know?”. I paused before answering because I’m sure if you asked 20 of my company’s current customers, they would give you 20 different…

Whether you’re looking to save time or money, outsourcing is a great way to get important projects done without allowing...
27/12/2016

Whether you’re looking to save time or money, outsourcing is a great way to get important projects done without allowing them to consume your company’s focus. But before you hand off your work to just anyone, there are some potential risks you won’t want to ignore.

Looking to save time or money? Outsourcing is a great way to get important projects done without allowing them to consume your company's focus.

If you’re an effective salesperson, there’s a good chance that it’s thanks to an aptitude for understanding a client’s f...
23/12/2016

If you’re an effective salesperson, there’s a good chance that it’s thanks to an aptitude for understanding a client’s frame of mind. The field of psychology offers several insights into why certain sales techniques are effective. If you can understand these insights, you’ll be able to develop an even more impressive edge in selling.

If you can understand these insights, you'll be able to develop an even more impressive edge in selling.

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