19/06/2026
🚨 𝗜𝗠𝗣𝗢𝗥𝗧𝗔𝗡𝗧 𝗔𝗗𝗩𝗜𝗦𝗢𝗥𝗬: 𝗥𝗘𝗕𝗢𝗢𝗞𝗜𝗡𝗚 & 𝗥𝗘𝗙𝗨𝗡𝗗 𝗣𝗢𝗟𝗜𝗖𝗬 🚨
Attention, valued passengers!
Starting June 28, 2026: All rebooking (rescheduling) and refund requests must be made earlier but not later than 30 minutes before the scheduled departure. Please note that these transactions are subject to applicable graduated surcharges.
📍 Where to Process Your Request
• Main or Provincial Office Actual Tickets: Can be processed at any Trans-Asia Main or Provincial Offices.
• Ticketing Outlet Purchases: Must be processed at the original outlet of purchase or any Trans-Asia Main or Provincial Offices.
📋 Required Documents
• The original Ticket / Passage Invoice
• A government Valid ID.
If processsing oIf processing on behalf of the ticket owner:
• An Authorization Letter.
• A photocopy of the Ticket Owner’s valid government ID.
• A photocopy of the Authorized Representative’s valid government ID.