31/01/2020
Dear customers,
The rapid spread of the coronavirus currently presents many people with a particular challenge and in some cases a worrying situation. Many travelers to China or other affected countries, but also travelers from China especially need our personal help.
As a global business travel partner, the HRS team does everything to ensure that we support and help our customers quickly, despite the special circumstances. By deploying a special crisis team, we offer our customers worldwide 24-hour support in twelve languages (https://tinyurl.com/r27vkh6) to take care of the most important issues in connection with their hotel booking:
+ We help you to cancel your hotel booking in China or any other massively affected destination - free of charge. The same applies to travelers who are not allowed to leave the country due to travel bans. Please contact our customer service by mail to [email protected] and use the hashtag , so that we can treat your request with priority.
+ Calls from travelers from China are partially redirected via Europe or Brazil to make best possible use of our service capacities.
+ We have also increased resources of our customer service team at short notice to cope with the increased service volume.
+ HRS colleagues at our Shanghai location work from home office despite holidays and curfew to help our Chinese guests as quickly as possible.
HRS places highest priority on its customer service: As a reliable partner, we are available 24/7 - especially in such special circumstances.
Best regards
Your HRS Team
