04/09/2026
A tale of kindness... ✨
Some acts of kindness take years to come full circle. This week, we’re sharing the following act of kindness:
“In the reservations department at Six Senses Douro Valley, Juliana, a Reservations Sales Executive, shared an experience that demonstrates the true impact of empathy in hospitality. A few years ago, upon receiving a cancellation request due to a guest’s wife being diagnosed with cancer, Juliana responded with extraordinary warmth. Understanding that health came before any stay, she reassured the guest that the hotel’s doors would always be open when the time came to celebrate her victory over the illness. Her comforting words remained close to the couple’s hearts for years. Three years later, as fate would have it, Juliana herself received a new email from the very same guest. The message brought the best news possible: his wife was fully recovered, and they were returning to fulfill their promise of celebrating that great victory. Paying meticulous attention to every detail of their reservation, Juliana looked forward to their arrival, and their meeting, marked by heartfelt hugs and deep emotion at both check-in and check-out, sealed a genuine human connection they will never forget. We believe it is these gestures of profound empathy that create lasting memories and give true meaning to the concept of hospitality.”
We're grateful to Six Senses Douro Valley for taking part in this initiative, and heartfelt congratulations to Juliana for a gesture that stayed with a family for years. 👏
Stay close. Next week, a new tale. 💛
