30/09/2019
Dear Customers,
Here is a further update regarding the CAA (Civil Aviation Authority) claim process for all Thomas Cook Customers.
The CAA had originally advised that the claims process would open on Monday 30th September. Over the course of this weekend we have been advised that this date is now highly likely to be delayed due to the unprecedented task of repatriating over 150,000 Thomas Cook customers back to the UK.
We have now been informed by ABTA that claim forms will be available from 7th October 2019.
We have spent the last week helping all of our customers and we are proud to have opened our doors to not only our own customers but any customer affected by the collapse - including those that booked in a Thomas Cook store or at [thomascook.com](http://thomascook.com/…)
What next?
We will receive further updates from the CAA over the next couple of days - this will detail the claims process and the date that claims will be open from. We'll send you a further update as soon as we receive this detail.
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If you've paid by Debit or Credit Card or Direct Debit - you'll need bank statements for each of the transactions you've paid either to us, your travel agent or directly to Thomas Cook. This is mandatory to be able to complete the claims process.
You'll also need a copy of any receipts, booking confirmations and your ATOL certificate. If you don't have any of these and you originally booked with us , we have copies of these and will assist you with them.ormation.
Fantastic deals on Thomas Cook holidays. Low Deposit with Direct Debit, ATOL Protected Book Now!
