Many Years of Experience & Sustained Growth:
Leopard Tours was established in 1985 as a family business, and like most small businesses had a fine
reputation for personalized service. Today, the company has grown to one of the largest Destination
Management Companies in the East African region and is rated the leading tour operator in Tanzania
handling thousands of visitors a year, all without los
ing focus on the efficiency and personalized service
that has been our foundation and remains Leopard Tours tradition and trademark. Elaborate Office Network in Tanzania
Everything in the Leopard Tours organization is designed, not only to maintain the highest standards of operating efficiency and customer care, but also to build upon our achievements in our efforts to remain the very best Destination Management Company in Tanzania. We believe we have the best infrastructure in the Market. From our modern purpose built administration
offices and vehicle maintenance centres in Arusha headquarters and Dar es Salaam branch office, to our on
safari base at Ngorongoro, everything has been planned to improve and enhance our services to the customer. It is an elaborate plan to ensure that our clients are personally taken care of by our own staff using Leopard Tours preferred equipment. All three offices are fully equipped with state‐of‐the‐art communication facilities, including base HF radio station networks to link our operations and vehicles on safari all over Tanzania. In Zanzibar we have our own customer service and operations staff based on the ground to ensure our
guests enjoy the Leopard Tours personalised attention. We are also maintaining offices with meet and greet staffat the main international airports in Tanzania, Kilimanjaro International Airport and Julius Nyerere International Airport Dar es Salaam, to assist all our arriving and departing guests. Streamlined & Efficient Organization Structure
To achieve our organizational aims, the management of Leopard Tours is divided into two main directorates The Directorate of Transportation and The Directorate of Operations – coordinated by the Managing Director. This has made it possible for the company to fast‐track decision making and achieve operational efficiency
Well Trained & Experienced Personnel
Leopard Tours Ltd employs over 600 staff including the driver‐guides, operations, field and customer
service staff. The company has a policy to employ only those with the potential to be the best, in terms
of performance and discipline. About 90% of the staff have at least 10 years experience in the tourism
industry. The driver‐guides and couriers are hand picked and are continually undergoing in‐house
training on relevant areas including clients' safety, nature interpretation, general knowledge, and
foreign languages, including English, French, German, Spanish, Italian, and Japanese. The operations
staff on the other hand, undergo frequent in‐house training on customer service, product knowledge
and general business ethics. Highly Maintained Safari & Sightseeing Fleet
We believe in value for money. Every guest would like to have the most reliable and comfortable
vehicles on safari. In response to the clients' needs, we have a very strict vehicle replacement policy
that ensures a young fleet at all times. We have a total fleet of 300 well‐maintained motor vehicles,
predominantly 4‐wheel drive (4WD) safari vehicles (Land Rovers & Land Cruisers) with 6‐window seats. This does away with the challenges of sub‐contracting vehicles and driver‐guides, which may
compromise the quality of services. Our safari vehicles are specifically converted for maximum space
and comfort. All of them have hatched roof and sliding windows to facilitate good viewing and
convenient photography during game drives and sight seeing. The 4‐wheel drives are “all‐weather”
safari vehicles with reinforced suspensions, providing us with the flexibility to operate in a wider range
of terrain and tropical weather conditions deep in the wilderness roads. Fully Equipped Fleet Workshop
Leopard Tours Ltd has a large multipurpose workshop at the Head Office in Arusha with some of the
best technicians in East Africa to ensure that the fleet's performance is up to the required standard. A modern garage of similar standard but on a smaller scale will soon be operational in our Dar es
Salaam branch office to cater for vehicles operating in the southern Tanzania safari circuit. In addition, to ensure instant assistance and relief services for vehicles on safari, we are maintaining an
outpost office in Ngorongoro, standby vehicles in the Serengeti, and a mobile garage in the northern
Tanzania safari circuit. In line with our continued efforts to ensure smooth and distress free services for
our clients, we have instituted a web‐based Fleet Management and Vehicle GPS / GPRS Tracking
System that enables us track, monitor and manage our growing fleet anywhere within the East African
region and beyond. These support services are essential for Leopard Tours, as we have set high standards of services for
ourselves which our guests now expect and have to be maintained. Wide Range of Services
The range of our services is quite wide and includes among others: classic lodge safari tours; groups,
conferences & incentives tours; exclusive tailor‐made safari tours for families and friends; camping
safari tours; up‐market luxury packages; cultural tours; Zanzibar and beach holiday; Hiking & Mount
Kilimanjaro trekking. Competitive Tour Pricing & Service Guarantee
Given the volume of business that we produce in the destination, we are enjoying very favourable
contracts with the local suppliers, including hotels, lodges and domestic air transport operators. The
rates benefits are passed on to the producers/agents to enable them sell on the marketplace, while the
good number of rooms allocated to us by the main hotel chains make it easier for our reservations to
process and confirm bookings within a short time. Leopard Tours & The Community
Since its inception, the Management of Leopard Tours has been committed to sharing benefits realized
from our tour operations with the local community. The company is continually involved in community
development projects in the areas of healthcare and education, supporting the less privileged
regardless of creed and color. The company works hand in hand with non‐profit organisations like the
Rotary Club in Arusha. Leopard Tours & The Environment
Leopard Tours is dedicated to preservation of the environment and is engaged in tree planting within
Arusha Town. Due to our efforts we have been awarded a certificate of recognition by the
Municipality. We are doing this both to beautify the town and as our contribution in keeping the world
green. Currently, Leopard Tours has been granted space by the Arusha Municipality in which we plan
to plant more than 4,000 indigenous trees and nurture them to full grown bushes. Leopard Tours & Sustainable Tourism
For many years Leopard Tours has been offering guests the opportunity to explore this wonderful
destination on foot, by bicycle, canoe, or dhow. These activities are being offered mostly as tour
options off the main itinerary of a game drive safari tour, with a few as stand alones like the mountain
climbing programs. Today, probably reflecting the concern of keeping the world green, our partners
worldwide are selling more of these green activities at every opportunity. By the very nature of these
activities guests are placed closer to the natural world, and are provided with the opportunity to
interact with the local communities, affording them a deeper experience. In a country where over 25%
of its area of 937,000sqkm is dedicated to conservation, visitors to Tanzania are guaranteed of
premium nature recreation in the destination. Our Focus
Leopard Tours is constantly investing in human resource and product development, for we know it is in
our interest as well as our duty to ensure that all our guests go back home happy and satisfied with our
services. Only this way would they come back again to visit us and be our good ambassadors to others. With our network of offices and staff in the key tourist centers in Tanzania, we are confident of
controlling the quality of services that we extend to our clients. The guiding vision is to make Leopard
Tours a natural choice for safari and holiday planners worldwide by providing a reliable and
personalised service throughout Tanzania.
