Last Minute Package

aam, Tanzania. www.silverskytravel.co.tz Created travel itineraries and made adjustments to meet client specifications.
• Handled travel arrangements for groups, couples, executives and special needs clients.
• Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
• Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
• Researched hotels and airfare options to best meet client needs and expectations.
• Helped clients purchase flight tickets, arrange car rentals and locate other forms of transportation.
• Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
• Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
• Asked open-ended questions to best understand client needs and determine best travel offerings.
• Participated in travel seminars and remained up-to-date on market trends.
• Provided clients with brochures, guides and maps to assist with trip preparation.
• Leveraged travel booking system to process travel requests, update client information and print final documents.
• Utilized promotional materials and discounts to sell trip packages to clients.
• Analyzed client reviews and feedback to locate process weaknesses and provide better trip experiences.
• Strengthened traceability by developing organization systems for contracts, records, reports and agendas.