06/19/2024
To Our Valued Customers and Community Members,
Recently, there have been allegations and concerns raised regarding our company's equipment and pricing practices.
First and foremost, safety is our utmost priority. We adhere rigorously to the strict standards and protocols set forth by the Federal Aviation Administration (FAA) and the city of Albuquerque for safe hot air balloon operations. Our team undergoes continuous training and certification to ensure that every flight meets or exceeds these safety standards.
Our commitment to transparency extends to our pricing policies, which are designed to uphold fairness and accessibility for all customers, regardless of the booking platform they utilize. It is important to note that we do not control the discounts or promotional offers that Groupon may choose to provide to their users. Any variations in pricing are solely due to Groupon's promotional strategies, which are beyond our direct influence.
As a local business deeply embedded in this community, we value the trust and support of our customers. We remain dedicated to providing exceptional service and unforgettable experiences to all who choose to fly with us.
If you have any further questions or concerns regarding our pricing practices, safety protocols, or any other aspect of our services, please do not hesitate to contact us directly. We are here to address any issues and provide clarity to our valued customers and community members.
🥰 Thank you for your continued support and understanding.
