10/21/2025
Carnival Cruise Line I recently had a disappointing experience with your contact center as a business partner (travel agent). Unfortunately, I encountered an individual claiming to be a manager who demonstrated a lack of professionalism. Effective managers typically possess strong de-escalation, communication, and listening skills, and are receptive to feedback. Due to this interaction, I am reconsidering the large groups I have booked with you and may take their business elsewhere. Specifically, Cory in the Funshops requires development training, listening skills training, and enhanced customer service capabilities. I would be disappointed in his performance if he were an employee of mine. 2 hours later….I still lack a proper resolution, but I did interact with someone who displayed slightly more competence.
