03/04/2020
I ALWAYS RECOMMEND PRINCESS CRUISE LINE because of the Great Experiences my clients and I have had while traveling with Princess. The following is just an example of the Wonderful way the Passengers and Crew were treated on Princess Diamond during a difficult time! I would Cruise with them anytime!
February 9, 2020 at 2:30PM PT
Compensation – Full Refund and Future Cruise Credit
Because of the extraordinary circumstances onboard Diamond Princess, Princess Cruises will refund the full cruise fare for all guests including air travel, hotel, ground transportation, pre-paid shore excursions, gratuities and other items. In addition, guests will not be charged for any onboard incidental charges during the additional time onboard.
Princess Cruises will also provide guests with a future cruise credit equal to the cruise fare paid for the voyage which ended on February 4.
Princess Cruises also confirmed that although all gratuities will be refunded back to guests the company will ensure crew members receive their designated gratuities for the work performed.
Guests have been provided a letter delivered to their stateroom with details on how to process this refund.
February 6, 2020 at 7:30 PM PT
Guest Experience on Diamond Princess
Our team on board Diamond Princess, supported by our shoreside colleagues, is actively working to care for our guests to ensure their comfort and well-being. These are such unusual circumstances so our team has activated new in-room entertainment offerings which include:
Eight (8) new satellite TV channels
More than 80 new video-on-demand releases, including movies in various languages, concerts and in-cabin fitness videos
Cruise Director Show (The Wake Show) in English and Japanese
Printed newspapers in 36 languages
Pre-printed trivia, daily puzzles, games and arts and crafts
Radio Taiso (popular calisthenics) videos
Kids’ activity packs
Food & beverage options offered via room service
Outdoor time for guests in interior staterooms (under the guidance of Japanese Ministry of Health)