06/17/2026
Billy here….
Ladies and gentleman…
I come to you today in vengeance. Not against the innocent, but for the small minority of people who hath spoken out against the Landlubbers amidst my absence today on the travel pages. Sorry I was working and could not defend myself.
While at work it has come to my attention that my name was dragged into some surly commentary.
Now that I am home, let’s talk about it:
Issue 1
First and foremost, I’ve grown tired of people saying they emailed us and that they are not receiving a response. 9 times out of 10, when this happens, these same people are emailing the wrong email address.
These same people post online that they emailed us and didn’t get a response and when I search their names I can’t find any emails from them or their emails are in spam (actually just happened)….
We answer all emails same day. If you don’t hear back from us and the sun sets then rises again the next day, email us again and make sure you have the right email address. If you still don’t hear from us, message us on Facebook messenger. We will reply to messenger if you continue to have email issues.
If you email us from weird server domains, they sometimes get kicked to spam. We do check spam somewhat often but between the truckloads of spam mail we receive daily about trust funds we have to collect on, website creators who noticed issues with our website and can fix them for $99.99 a month or fake invitations to events around the world only to try and then steal our personal info, it’s hard to identify what is real or tom foolery.
Issue 2
We don’t take phone reservations. We don’t take phone anything. We tried. It’s a nightmare.
Between people who don’t understand time zones and time changes calling all hours of the night to guests who would call and want us to describe entire market inventories to them like some sort of meta AI assistant, it’s just not a sustainable method of communication for us.
In case you don’t know, there are 4 of us on a good day. We are a modern day group of grocery renaissance men and women, each highly trained in rapid email response, large scale grocery procuring, expert island driving and sarcasm. Not telemarketing.
We have tried for 7 years now to remove our phone number from all internet searches and sites but somehow, someway, someone always finds it. It’s like our contact info has been etched into a very popular bathroom stall wall somewhere and says for “good times and groceries call: ….”
Because we don’t EVER get calls on our personal numbers regarding work other than from property managers, friends, coworkers and weird survey people who strategically change their numbers routinely to try and surprise us into answering random questions about our cellular service or healthcare on island, new numbers that aren’t saved are always scary.
Oddly enough, new numbers always call during the worst moments. For example, recently someone called at 2:00 (apex of grocery delivery). No one ever calls during the day so I immediately thought it was a work or personal emergency (I’m a bit of a hypochondriac) so, in an effort to answer my phone while balancing groceries on the 17th step of a 2 story stairwell, I had to switch to a one arm curl, tuck the phone between my ear and the stucco wall next to me and then quickly regroup to avoid grocery disaster.
I answered gruffly to say the least. Said person then asked if I was Billy from Landlubber and then went immediately into a dialogue about ordering confusion. I stopped them, asked who they were, if they had a reservation and how they got my number.
I then said we don’t normally take work related questions on our personal phone numbers BUT what do you need… I answered, reiterating that the all powerful and all knowing ordering instructions had the answer they sought in the “how to order” link we already provided them… go figure.
About an hour later I get an email that they were cancelling due to my off putting demeanor. I sent a follow up email apologizing and explaining myself. They then sent another follow up email, this one was much more descriptive about their feelings towards me and my actions so I ended it by sending one final email that said “hope you have a wonderful stay and all goes amazingly with your travels!”
Case closed…
…
….
Or so I thought.
Nope, it ain’t over yet. Now said person wants to take the verbal fisticuffs to social media. Tsk, tsk, my “not able to let things go “ never-to-be-my-friend… friend. I wasn’t even going to mention this ridiculous occurrence but now you want to start a rally about it. So be it!
Can’t a guy answer random numbers without enthusiasm anymore?! Especially work calls on a private number that’s been leaked out and added on Yelp (we didn’t put it there, people can add contact info to Yelp postings… so whoever did put it there THANKS!) Doesn’t mean I hate my job!
I guess not for now I got people calling me (friends and co-workers, not strangers) asking me if I’m alright. Small children have gathered outside my house with signs that say “Feel better BIlly we love The Landlubbers!” My neighbors sent brownies and a fun calendar with quirky anecdotes to brighten my oddly announced hatred for my job second handedly by random facehookers (what I call Facebook people including myself)
Nothing is wrong. We love our job. We have for 7 years now. We love our clients too. What we don’t love is people who can’t follow the rules of engagement. It’s been like that since the beginning.
Did I regret sounding surly on the phone…. Briefly.
Do I feel the need to apologize? Well I did apologize via email but now we are entrenched in social media warfare so I RETRACT my initial apology and say good ridden to ya!
I’m not perfect. I’m also not an abomination so, if you don’t want to suffer through my rather drab phone skills and can accurately enter our email into the TO: address bar of an outgoing email draft or aren’t emailing us from some weird domain address, email us at.
[email protected] (if we don’t answer, wait 24 hours send again or message us on Facebook messenger!)
For more details about out company visit:
Landlubberlogistics.com
For any further complaints about how I act when people don’t follow the rules to order, please write them down on a piece of paper, ball them up tightly and toss them in the nearest waste basket.
And now, here are some early fridge pics from the countless end of May/early June guests who followed all our ordering instructions, weren’t confused by them and ordered without issue or seeking out social media to post one sided remarks about quirky interactions they had with me…
And feral cats and of course, our cats…
And as always, thank you to all our lovely fans and followers… sorry for the lengthy diatribe about useless information.