10/23/2026
Twelve hours’ notice. That’s all Susannah at The Dorchester had when brutal flight delays stranded our clients in London overnight on their way to Africa this summer.
She treated a last-minute reservation like a long-planned arrival and rolled out the red carpet, and a miserable travel day ended somewhere far better than an airport hotel.
At Departure Lounge Exchange, our agency’s annual meeting of advisors and partners, I got to thank her in person. Relationships matter.
That’s what DLX is for me. It’s a chance to thank the partners who come through for our clients when it counts, and to swap stories with advisors who know exactly what that’s worth.
Part celebration, part homework. All of it so we can be the best advisors for our clients who trust us with their travel.
Greetings from DLX!
We gather somewhere different every year. This year it was The Langham in Pasadena.
Some of the Houston advisor crew. We cross paths every time hoteliers and partners come through town, and I’m grateful to have some of the most talented colleagues so close by!
Night one was advisors only. We live all over the world, so this is one of the few nights a year we’re all in the same place.
Having Kait join for part of the event this year was SO fun!
I’ll never take for granted being part of an agency led by someone who puts kindness and integrity first and is always thinking about what’s next. Thank you, Keith Waldon.
Thomas Dumazert-Luciani of Hôtel Plaza Athénée and Hôtel Le Meurice is one of the most responsive and intuitive hotel partners we have. He’s completely focused on taking care of guests, and it shows every time we send someone his way!
54 meetings in two days. Each one was a chance to hear what’s new and catch up with the partners who look after our clients.
I joined a panel this week about working with my business coach, Lauren LaForge | Business Coach. Some people hear “travel advisor” and picture a fun side gig. But, this is my career, and our clients deserve to have it run like one. Lauren is the outside eye who helps turn my goals into something that serves our clients for the long haul.
Matthias and Lindsey started as hotel colleagues years ago and have became some of my deares