12/20/2019
I received this email this morning.... If you are sailing on one the early sailing on the Mardi Gras, please read.
Dear Travel Advisor,
Officials at the Meyer Turku shipyard have informed us that the delivery of Mardi Gras will be delayed, please be advised that the first revenue sailing will depart from Port Canaveral on Nov. 14, 2020. Consequently, the first eight sailings that were scheduled starting Aug. 31 have been cancelled, including European, transatlantic, New York-based itineraries and four Port Canaveral itineraries.
As a gesture of goodwill, we'll be offering a 25% future cruise credit (FCC), in addition to providing a full refund of cruise fare (and applicable fees, taxes and other pre-purchased cruise components). We will also be assisting with non-refundable airline and hotel reservations already booked. If your clients rebook their cruise vacation on Mardi Gras using the 25% FCC by February 18, 2020 they will also be credited with an additional $100 per person onboard credit for that cruise.
We have been working closely with Meyer Turku executives to keep the Mardi Gras delivery on schedule, and while we deeply regret disappointing our guests, this change in the delivery date is required to make sure all of the ship's systems, features and technology will be fully operational so that we can give guests the vacation they expect. Our commitment is to deliver a great and innovative ship, and Mardi Gras will definitely be that when it arrives in North America.
Thank you for your support as we continue to look forward to an exciting and innovative new ship in 2020.
Sincerely,
Carnival Cruise Line
