04/25/2022
Requirements:
• Overall travel industry knowledge and experience.
• Sabre Experience – minimum 2 years
• Competent with all aspects of ticketing transactions.
• Proficient with International Itineraries and rate structures.
• Knowledge of online booking tools is a plus.
• Experienced and comfortable with premium travelers.
• Attention to detail/conscientiousness/flexible.
• Problem solving and initiative.
• Interpersonal communication and relationship-building skills.
• Willingness to learn new functions and enhance existing skills.
• Patience and flexibility.
• Handle multiple accounts.
• Minimum 5+ years of industry experience.
• Regular and dependable attendance and punctuality are required.
• Is knowledgeable of CDC Travel restrictions, world events, and whether that might affect travel plans.
• Processes airfare, hotels, and ground transportation. Updates client information in the database. Processes travel requests. Creates and processes accurate invoices, and back-office systems.
• Troubleshoots unexpected travel issues and addresses client concerns.
• Access queues at the beginning and end of each day.
• Follow and suggest improvements in company procedures in the areas of customer service, documentation of PNRs and profiles, ticketing, invoicing, attendance, the accuracy of work, etc.
• Assures client is fully aware of all necessary travel documents and health requirements for countries to be visited.
• Maintains ownership of each record until departure to ensure all details (including seat assignments, meal preferences, upgrades, etc.) are completed to the client's satisfaction.
• Stays fully informed on all airline rules and regulations, tariffs, and fare requirements and accurately applies this knowledge to all travel arrangements.
• Has knowledge of and understanding of re-routing and exchange processes.
• Essential; Must have excellent communication skills and enjoy working with a high-level global clientele.
• Problem resolution to always include management.
• Performs other office functions as needed and seeks ways to personally add to the overall efficiency of the operation.
