03/10/2020
Dear Clients (A note from Carnival):
We continue to implement increased monitoring, screening and sanitation protocols to protect the health of our guests, crew and the residents of the destinations we serve. Our measures are designed to be flexible to adapt to changing conditions and recommended best practices.
We know your clients have questions about their upcoming cruise and want to share these policy updates that provide options and flexibility should they want to reschedule their vacation currently booked between now and May 31, 2020, as well as incentives to proceed with their plans:
For your clients who choose to keep their booking as currently scheduled for departures between March 6, 2020 and May 31, 2020 they will receive the following Onboard Credit (OBC) amounts:
๏ง๏ $100 per cabin for 3 and 4 day cruises ๏ง๏ $150 per cabin for 5 day cruises
๏ง๏ $200 per cabin for 6 day and longer cruises
For your clients booked on Carnival Radiance European itineraries, we are finalizing some itinerary changes and a special offer that we will be sharing in the next few days.
For your clients who booked prior to March 6, 2020, if they decide to change vacation plans, we will allow those booked on sailings between now and May 31, 2020 to move their booking to a new date and receive a Future Cruise Credit (FCC) in the amount of the non-refundable cancellation fee.
For your clients booked on sailings departing between March 9, 2020 and March 31, 2020 can move their booking to a future date up to 3 days before sailing. If the cruise departs between March 6, 2020 and March 8, 2020 call us at any time to take advantage of this offer.
For your clients booked on sailings departing between April 1, 2020 and May 31, 2020 you can move their booking to a future date by March 31, 2020.
The FCC must be used for a sailing by March 31, 2021.
*The FCC is non-transferable, cannot be used as a deposit or applied to a chartered sailing, has no cash value and must be redeemed on a Carnival Cruise Line sailing on or before 3/31/21. The FCC may only be used toward the cruise fare of one (1) booking in the same currency in which the above voyage was originally paid and cannot be used for taxes, fees & port expenses, Carnival Vacation Protection, onboard charges or gratuities. The booking guest shall be responsible for payment of the difference between the amount of the FCC and the amount of the new booking. If the amount of the new cruise is less than the amount of the FCC, the difference will be applied as a nonrefundable onboard credit with a maximum of $500 onboard credit per cabin. Any additional unused portion of the FCC will be forfeited. All monies paid for Carnival Vacation Protection plan is non-refundable and will not be included in the FCC.
