NICE Public Safety

NICE Public Safety The official page of NICE Public Safety

With over 3,000 customers and 30 years’ experience, NICE helps all types of public safety and criminal justice agencies, from emergency communications and law enforcement, to prosecutors and courts, digitally transform how they manage digital evidence and data from beginning to end, to get to the truth faster. NICE’s Evidencentral platform features an ecosystem of integrated technologies that bring data together to give everyone a single view of the truth, enabling public safety and justice agencies to do what they do better – whether it’s responding to incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and states, NICE also helps everyone work better together, so justice flows more smoothly, from incident to court.

What if AI could help your 911 center review more calls, uncover more patterns and give telecommunicators more targeted ...
09/17/2026

What if AI could help your 911 center review more calls, uncover more patterns and give telecommunicators more targeted support, without replacing the human judgment that matters most?

Join NiCE Public Safety's Michael Porter at the TENA - Tennessee Emergency Number Assoc Conference for “Seven Ways AI Is Transforming 911 Emergency Response.”

This timely session will explore where AI can make a meaningful difference today and how 911 centers can put it to work responsibly.

Join us September 22 at 9:45 a.m. We hope to see you at TENA!

AI is already becoming part of the 911 incident lifecycle. The opportunity now is to use it in ways that help people act...
09/16/2026

AI is already becoming part of the 911 incident lifecycle. The opportunity now is to use it in ways that help people act faster, support callers more effectively and preserve trust.

Thank you to everyone who joined us at the 911 Technology Forum in Muskegon for “Seven Ways AI Is Transforming 911 Emergency Response.”

NiCE Public Safety’s Laura Chase, WSI Technologies’ Jason Bernard and Nick Vickery shared practical ways AI can help emergency communications centers turn growing volumes of data into useful, actionable intelligence.

Three capabilities especially struck a chord:

100% call transcription and summarization
Speaker-separated transcripts can make critical details easier to find, reduce time spent replaying audio and limit repeated exposure to traumatic content.

Emotion-aware call triage
AI agents can detect signs of caller distress, understand context and escalate or provide a warm transfer when human support is needed.

Responsible AI governance
Think of it as a flight recorder for public safety AI, preserving what the AI recommended, what information it used, what the telecommunicator saw and how the person responded. That creates an independent, defensible record of what happened.

Thank you to everyone who attended, asked questions and shared their perspectives. Your engagement made the conversation even more valuable.

Have a question or want to continue the discussion? Reach out to us here: https://tinyurl.com/yrvs8s6a

When CCTV evidence takes days to collect, investigations wait—and frontline officers lose time they cannot spare.North Y...
09/11/2026

When CCTV evidence takes days to collect, investigations wait—and frontline officers lose time they cannot spare.

North Yorkshire Police is changing that through a pioneering partnership with City of York Council and North Yorkshire Council. Using NiCE Evidencentral, CCTV footage can now be requested and shared securely through a digital workflow, replacing officer travel, DVDs, USB sticks and time-consuming manual handling.

The result? Evidence that once took days to obtain can be available in minutes—reducing demand on frontline officers, strengthening evidential integrity and helping investigators progress cases faster.

Read the new case study to discover how connected digital evidence sharing is transforming collaboration between police and local authority CCTV teams: https://tinyurl.com/3hb75sym

Crime no longer respects force boundaries. Evidence no longer lives in one place. Yet much of policing’s structure was b...
09/11/2026

Crime no longer respects force boundaries. Evidence no longer lives in one place. Yet much of policing’s structure was built for a different age.

As the UK embarks on what has been described as the biggest redesign of policing since the 1960s, the real test will not be how dramatically the organisational chart changes. It will be whether reform gives officers and investigators the connected information, resources and support they need to confront modern crime—and deliver better outcomes for the public.

In the first of a new blog series, Paul Lockyer, Director of NICE Public Safety & Justice and former Metropolitan Police officer, explores why crime has moved ahead of the policing model—and what it will take to turn structural reform into meaningful transformation.

Read the blog: https://tinyurl.com/4bbyh95v

Behind every 999 call is a moment no one planned for—and someone ready to answer.On Emergency Services Day, we honour th...
09/09/2026

Behind every 999 call is a moment no one planned for—and someone ready to answer.

On Emergency Services Day, we honour the remarkable people who step forward when others need them most. From call handlers and control room teams to police officers, firefighters, paramedics, NHS professionals, coastguard and search-and-rescue personnel—and the volunteers who serve alongside them—their skill, courage and compassion help keep communities across the UK safe.

Their work often happens on the hardest days of someone else’s life. It demands calm under pressure, difficult decisions and an unwavering commitment to helping others.

To everyone who serves, has served or supports our emergency services: thank you. Today and every day, we are grateful for all that you do.

https://www.999day.org.uk/about/

Every 911 incident leaves behind a trail of data. But can your PSAP turn it into answers—and defend the decisions made a...
09/03/2026

Every 911 incident leaves behind a trail of data. But can your PSAP turn it into answers—and defend the decisions made along the way?

Join NiCE Public Safety & Justice on September 30 for the complimentary webinar, “Leading 911 with Clarity: 3 Questions Every PSAP Must Answer.”

We'll explore how PSAP leaders can see exactly what happened across the full incident, determine whether it was handled correctly and preserve a defensible record of every AI recommendation and human decision.

You’ll also see a live demonstration of how automated incident reconstruction, AI-assisted quality assurance and independent AI governance come together in one connected view—giving leaders greater visibility, accountability and confidence.

Register now: https://tinyurl.com/m9r2edad

Every 911 center has more data than time. AI can help close the gap.At the 911 Technology Forum in Muskegon, NICE Public...
09/02/2026

Every 911 center has more data than time. AI can help close the gap.

At the 911 Technology Forum in Muskegon, NICE Public Safety’s Laura Chase and WSI Technologies' Jason Bernard and Nick Vickery will explore seven practical ways AI is transforming emergency response—from turning call audio into searchable intelligence to identifying emerging trends, strengthening quality assurance and supporting smarter workforce decisions.

If you’re attending the forum, add this session to your agenda: September 16 at 9:15 a.m. We look forward to seeing you there! https://tinyurl.com/3cf2hjpu

A 911 incident unfolds as one continuous story. So why are emergency communications leaders still forced to piece it tog...
09/01/2026

A 911 incident unfolds as one continuous story. So why are emergency communications leaders still forced to piece it together from disconnected systems?

The first ring, the CAD record, dispatch activity, radio communications, quality evaluations and the human impact on the people behind the headset are all connected. But when that information lives in separate places, critical context can disappear—leaving leaders surrounded by data without a clear view of what is really happening across the center.

In our latest blog, discover how connecting these fragments can help centers move beyond isolated metrics to understand the full operational story—where delays occur, what is driving performance trends, where coaching may be needed and when employees may need additional support.

Because the goal is not more dashboards. It is better decisions, made with the full picture in view.

Read the blog: A 911 Incident Is One Story. Why Is the Data Still in Pieces? https://tinyurl.com/yjsnhr65

AI isn’t coming to 911. It’s already changing what emergency communications centers can see, learn and do.If you’re atte...
08/27/2026

AI isn’t coming to 911. It’s already changing what emergency communications centers can see, learn and do.

If you’re attending the APCO Arkansas' and NENA Arkansas' upcoming conference, join NICE Public Safety’s Zachary Van Fleet for “Seven Ways AI Is Transforming 911 Emergency Response.” Discover how AI can help centers uncover critical information faster, strengthen quality assurance, support their teams and make more informed decisions—while keeping human judgment at the center.

Join us September 14 at 1 p.m. We hope to see you there! https://tinyurl.com/43s9swtn

The strongest police transformation doesn’t begin on a strategy slide. It begins with understanding what happens under p...
08/24/2026

The strongest police transformation doesn’t begin on a strategy slide. It begins with understanding what happens under pressure.

Paul Lockyer has seen that reality from every angle—from the front line of the Metropolitan Police and national interoperability initiatives to public safety transformation projects around the world.

Now, as the new Director of NICE Public Safety & Justice, Paul is bringing those perspectives together at a pivotal moment for policing in England and Wales.

What has 25 years of operational and transformation experience taught him about making change truly work for the people expected to deliver it?

Meet Paul and discover why he believes the only transformation that matters is the kind that makes a difference on the front line: https://tinyurl.com/3st8whkh

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