tele-net America

06/16/2021

"It’s not that customers just want to handle things themselves — what they are really after is convenience and speed"

The trend toward self-service solutions isn't necessarily a trend away from live agents.

It's a trend toward efficiency.

This means that your customer service team needs to be ready to provide your customers with quick and helpful solutions when they reach out to your company.

Customers often prefer to find solutions to their problems themselves rather than having to speak with a customer service agent.

09/23/2020

This is buried toward the end of the article:

”Most customers said they were still pleased with their bikes once the repairs were done, and that ultimately the bike's convenience and the quality of the classes made it worth the hassle, especially as many continue to stay home.”

Unfortunately, the relatively few cases of poor customer experiences will be the ones that are written about at length, and that will stick with those deciding between Peloton or an alternative.

Consistently great customer service and experiences matter.

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Peloton customers say they've been put on hold for hours, unable to make appointments for repairs to their bikes.

04/03/2020

Current events have forced everyone to reevaluate how business is done.

In regards to the customer experience, many businesses have stepped up by showing a more human and compassionate side of their brand.

We're certain that the trend will continue even after all is said and done.

And we're more than okay with that.

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Current events have forced a massive shift in consumer behavior. How should businesses approach customer service during these times?

03/27/2020

We are very mindful of the well-being of employees, our company, and of course, our customers. We will continue to do all we can to serve everyone we work with both internally and externally while we adjust to the many changes taking place throughout the world. Our call centers are still operating and able to serve anyone who may need assistance with customer support. Stay safe and healthy, everyone!

It is March 13th, 2020. Friday the 13th. It certainly feels like a surreal nightmare. The global news is constantly focused on developments surrounding COVID-19. The amount of disruption it has caused in the workforce feels unprecedented. And it is causing businesses the world-over to reassess the

03/27/2020

Almost a year ago, we officially opened the tele-net Kids branch of our company.

It's an initiative that provides a solution to mothers wanting to return to work by offering free on-site daycare.

We're happy to report that it's still going strong.

Our latest contact center is…a daycare center???

03/06/2020

Computers. Automation. AI.

They've all helped us reach a wider audience and serve more people.

But don't forget the human element.

We're not robots.

01/17/2020

The Japanese language has been notoriously difficult to navigate for English speakers. Three different writing alphabets, unfamiliar grammar, and numerous word conjugations dependent on situation and relationship, make even the simplest interaction a potential communication minefield.

With the Japanese government aiming for 40 million tourists in 2020 (that's a 30% increase from 2019!), there is a push to promote plain Japanese to lower the language barrier.

This is great news if you're a foreigner taking a trip there for sushi.

However, if you're hoping to enter Japan as a business, using the proper honorifics in communication is still critical.

Japanese customers have a high standard for the service they receive from businesses. Part of what they expect is respect in spoken and written communication.

If a business were to ever use plain Japanese in their interaction with customers, they can pretty much wave sayonara to their customer base.

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Looking to enter the Japanese market? We can help!
www.telenetamerica.com

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With Japan targeted by an ever increasing flood of visitors, the plain form of Japanese is spreading as a more inclusive means of communication in situatio

01/16/2020

What do customer service and bonsai have in common?

The art of bonsai requires one to be focused on the everyday process rather than on an end goal. It is an "endless ritual."

We're not so presumptuous to say that customer service is an art form, but the approach to caring for a bonsai tree can be directly applied to CS operations.

It's the process, done well—and done daily—that translates into longevity.

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To learn more about us, visit www.telenetamerica.com



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The repetitive rituals of watering, pruning and shaping minute trees is a life of devotion, giving Bonsai master Chiako Yamamoto a serene connection to natur...

08/28/2019

Ever visit Japan?

What stood out?

The food? The fashion? The culture?

Chances are, one of the things that would have made your trip memorable is the level of service.

Regardless of industry or establishment, Japan is known for providing some of the highest quality customer service you can find.

As a Japanese owned and operated company, we feel privileged to bring that same quality to our clients and their customers, not just in Japan, but abroad as well.

Japanese customer service is world-renowned. A big reason is because of a culture that prioritizes the other person's needs and the concept of omotenashi.

08/14/2019

The WSJ recently published an article about customer service, highlighting a concept called the "breakpoint."

Basically, it's how far a customer can be pushed until they take their business elsewhere. With modern data and analytics, companies can see exactly what they can get away with before losing a customer.

The result? Some companies are using it as a way to provide customers with the bare minimum while still keeping their business.

Pretty risky, if you ask us.

The way we see it, brands need to establish a relationship with their customers. Everything—especially customer service—should communicate to the customer that they are cared about.

Not just because it's better for business, but because it's the right thing to do.

If you've ever experienced great customer service—the kind that makes your day and turns you into a customer for life—you know that this so-called "breakpoint" was the furthest thing from that company's mind.

This is what we like to call "omotenashi." Think of it like the exact opposite of the "breakpoint."

Instead of thinking about what we can get away with, we ask ourselves what else we can do.

To learn more about our anti-breakpoint approach, visit us here:

Outsourced customer service with an in-house feel. For over 25 years, we've helped brands win with their customers by providing omotenashi-inspired service.

08/13/2019

Businesses put a lot of time and money into acquiring new customers.

It only makes sense to provide great customer service to keep them.

It's a cost that many cringe at, but if you consider the returns, paying for great customer service should be a no-brainer.

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It’s not always easy to see how customer service impacts your bottom line. But it does. In a very big way.

08/07/2019

As your business grows, it becomes easier for things to get lost in translation. It's one of those challenges that every organization faces.

It's especially important to address in your customer service department. Is your customer being heard? Is messaging clear and consistent across the board?

We understand this is a concern for many businesses. And it's a concern that we make extra effort to address with all our clients.

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Connecting with your customers shouldn’t be affected by whether or not you outsource.