10/13/2026
“SORRY, WE DON’T HAVE YOUR RESERVATION.” 😳🚩
Imagine arriving in another country, excited to start your vacation, only to hear those words.
Well, that’s exactly how my clients’ vacation started last week. And unfortunately, that was only the beginning.
My clients arrived at their destination, only to be told by the airport transportation company that they had NO reservation. The transportation company even contacted the resort directly and was told the same thing.
Naturally, my clients contacted me.
I immediately started making calls, reaching out to the appropriate contacts, and working with the resort to figure out what was going on. Turns out, there was a system issue. Their reservation WAS confirmed, and we were able to get everything straightened out and get them on their way to the property.
Crisis averted. Or so we thought.
My clients arrived early enough to enjoy the resort for the day, but when it came time to check into their room, they were informed that the room category they had originally booked and PAID for wasn’t available.
Instead, they would have to stay in a DOWNGRADED room for TWO nights until their original room became available.
And if that wasn’t enough…
When they finally entered their downgraded room, it was DIRTY. Dirty sheets, dirty coffee mugs, dirty sinks. The list goes on.
At this point, anyone would be frustrated. These clients had spent their hard-earned money on a vacation they were looking forward to, and absolutely nothing was going according to plan.
I wasn’t going to sit back and accept that this was just how their vacation was going to go.
Between myself and my clients, we worked with the management on property to address the cleanliness issues immediately.
Meanwhile, I was contacting EVERYONE I could. Resort management, business development managers, brand representatives, and every single connection I had within the company.
Phone calls. Emails. Follow-ups. More phone calls.
I spent hours advocating for my clients because I knew they deserved better than what they were receiving.
And after spending just ONE night in that downgraded room…
My clients were moved into one of the highest room categories available at the resort, complete with full concierge service, at absolutely NO additional cost to them! 🙌
What started off in absolute SHAMBLES was turned around to give my clients a better experience because I did everything within my power to get things fixed, resolved, and ultimately provide my clients with something even better than what they originally booked.
Some people may say that an experience like this would have ruined their entire vacation.
And I get it. I REALLY do.
But I also believe that it’s not always about what goes wrong, but how we handle things when they do.
At the end of the day, we’re all human. Mistakes happen. Systems fail. Things don’t always go according to plan.
Does that make what happened acceptable? Absolutely not.
But I also believe in giving people the opportunity to make things right.
I’m incredibly grateful for the individuals within this company who stepped up, listened, and worked alongside me to turn this situation around. And to my clients for giving me to opportunity to help make it right!
Because sometimes it’s not about how the vacation started, but what was done to change the experience moving forward.
NOW, HERE’S WHY I’M SHARING THIS.
Had my clients booked this vacation on their own, they very well could have spent those first two nights in that downgraded room, trying to figure out who to contact and how to get someone to listen.
Would they have eventually gotten a resolution? Maybe, maybe not.
But instead, they had someone working behind the scenes, making the calls, escalating the situation, and advocating for them while they tried to enjoy the vacation they paid for.
And THAT is the value of having a travel advisor.
I can’t promise that every vacation will be perfect.
I can’t promise that a resort won’t make a mistake, a flight won’t get delayed, or that something unexpected won’t happen.
And I certainly can’t promise that every situation will end with an upgrade.
But here’s what I CAN promise you.
Your money matters to me. Your time matters to me. Your experience matters to me.
You work hard for your vacations. You save for them, plan for them, and look forward to them. And when you trust ME with those plans, I don’t take that responsibility lightly.
I will make the phone calls. I will send the emails. I will ask the questions. I will use my relationships and resources within this industry to do everything I possibly can to make things right.
Because your money is important, and I will ALWAYS fight for what’s right for you.
My job doesn’t end when you make your final payment.
It doesn’t end when you board your flight.
And it certainly doesn’t end when you arrive at your destination.
Being a travel advisor is SO much more than finding a pretty resort and booking a room.
It’s about the relationships I’ve built, the knowledge I’ve gained, the people I can call, and most importantly, the responsibility I feel toward every single person who trusts me with their vacation.
You aren’t just booking a vacation with me. You’re booking someone who has your back when you need it most.
And if this experience reminded me of anything, it’s exactly WHY I do what I do. ❤️
