08/09/2025
My Personal Review of:
***Long post***
🏨 ROYALTON RIVIERA CANCUN ALL-INCLUSIVE RESORT (family side)
🇲🇽PUERTO MORELOS, MEXICO🇲🇽
🏝️ Visited August 2025 w/my husband & our 17 yr old son & 11 yr old daughter for summer vacation
✈️ Fly into Cancun (CUN) airport, then take approx. 15min
shuttle ride to & from resort. We used a shared transfer with Nexxus since the resort isn’t far from airport, but it was just our family when we are arrived & one other family left from our resort with us when we departed.
💴 💴 - 4-Star reasonably priced all-inclusive family friendly resort, also has a separate adults only section & Diamond Club section.
🏖️ Beach is not the prettiest in this area & July/August is seaweed season so the water was extra brown & murky. We still got in the water to cool off while tanning, but didn’t stay in long. There weren’t many people on the beach so chairs were easy to find & it was quiet & peaceful.
🍴Food🍴
-Only 1 buffet style restaurant that serves all meals, the rest is sit down a la cart dining & a couple food trucks that serve lunch until 5pm. The buffet was actually pretty good & specialty dining at night was average resort food. We found the appetizers at each restaurant were better than the main courses. One morning we had to stand in line at the buffet for a good 30 min just to sit down to eat a late morning, 10am breakfast, since the buffet is the only breakfast option.
~Dinner restaurants need reservations. I wasn’t able to check in on the app ahead of time so we weren’t able to make reservations until we arrived & didn’t have a huge selection on restaurants & times, but we still were able to get into a specialty restaurant each night we were there. Guest services can make reservations when you check in but it’s much safer to check in on the app & start reserving 3 days in advanced because guest services was not overly helpful in this area.
-Hibachi at Zen Teppanaki was our overall favorite restaurant & meal.
-For lunch & afternoon snacks at the Chef to Go food truck by the pools we liked the fried fish a lot. The Italian restaurant also serves sit down lunch with pizzas & pastas.
~Room service food available 24hrs. It takes about an hour to get food delivered. The room service food is not all that great, but it’s good enough to have a late night snack.
~There is also a Sports Bar that serves food later at night until 12am.
🍹 Drinks 🍹
~Mango or passion fruit margaritas were one of their specialty drinks. I used my 40oz Stanley & told them where I wanted the alcohol filled to & what else to put in it, otherwise they only put a splash of liquor. Ask for a specific brand of liquor so you don’t get the cheap stuff.
~Rooms have a fridge stocked with beer, soft drinks (Pepsi products) & water
🛌 Rooms 🛌
~We had a 1 bedroom Presidential Suite with a swim out & it was huge, around 1200 sq. feet, room 8115. There was a living room/kitchen area with a pull out sofa & they set up another roll away bed so our 2 kids could have their own beds. There was a small full bathroom w/shower for the kids, & a separate bedroom with a king bed, pull out sofa, & large bathroom with a double shower & a big whirlpool bath tub. The swim out didn’t get much sun but the water stayed cool which was really nice being that the water in most of the pools was really hot this time of year.
~Room was very clean, many nice extra touches like robes & slippers, steamer for clothes, & a microwave. We did not find anything wrong with our room, although maybe it’s because we were in building 8 which I believe has recently been remodeled.
~This room didn’t seem to get as humid as rooms in other resorts we have stayed at. The AC worked really well but apparently there is some sort of timer that randomly turns the ac up to 78 & shuts all fans & lights off. We couldn’t quite figure out why or how this kept happening & maintenance wasn’t very helpful. It was usually after we left the room during the day & after being gone for a certain time period, but if everyone didn’t leave the room together it would still shut everything off with someone still being in the room.
~Bed was nice &comfy
~Body wash/shampoo, & conditioner were provided
🤩Entertainment/Amenities🤩
~The entertainment was bad. We only saw one show & it was like watching a children’s play gone wrong. We did go to the silent party which was a lot more fun than we thought a silent party could be. There wasn’t a whole lot of scheduled activities during the day & the ones they did have we were either not interested in or it was more for younger kids.
~There is a night club for 18 & up that my husband & I went to for a while on our last night but it was small & a kinda raunchy atmosphere IMO.
~The gym/fitness center had a wide variety of workout machines & equipment that my son enjoyed.
~Kayaks, paddle boards, & hobie cat to use on the beach are NOT free like everywhere else we have gone to.
~Spa on site for extra $
~Excursions available from the resort or your transport company for extra $
👍🏼 Pros 👍🏼
-The size & setup of our room & the swim out were fabulous. It was like staying in an apartment instead of a hotel room.
-Room requests through app for amenities shampoo/soap/slippers/etc was quick…15-20min.
~No complaints with our room or getting service when needed.
~We scheduled family pictures outside of the resort with Greg & Claudia from Sunset Photo & I highly recommend them. They picked us up & returned us to the resort as a complimentary service & brought us to a local beach in Puerto Morelos for the pictures. We received 20 high quality professional digital images for only $130. It took about 2 hours with driving time included & the photos came out amazing!
👎🏼Cons👎🏼
~Our check-in was frustrating because we arrived at 5pm & were starving & since I wasn’t able to check in on the app prior to arriving we couldn’t get dinner reservations until 8:30pm, even though I had called the resort before we left & was told that since they were below capacity due to the remodel coming up reservations were not required. It was a completely different story at check-in though. We ended up eating at the buffet & then going to dinner again at 8:30 for a snack, so we made it work but it was a bad first impression since the front desk & guest services were kinda rude about it.
~Buffet doesn’t open for lunch until 12pm & breakfast closes at 11am, so between 11am-12pm there is nowhere to eat.
~Entertainment was disappointing & not very entertaining at all. Staff does not really try to get guests involved in many group activities.
📝 Notes 📝
~Bring swimwear in carry on so you can go to beach/pool while waiting for room to be ready
~Be sure to put do not disturb on door when sleeping in morning or for naps
~Bring large yeti or Stanley cup to bars to fill so you don’t have to keep getting drinks & helps to keep drinks cold
~Bring a sound machine because hallways can get noisy
~Bring a damprid bag to hang in room to help with humidity
✅Overall Rating: On a scale of 1-10, I would give this resort a 7.5. If the entertainment was better & beach area was nicer I would rate it higher. This is a great resort for families with kids of all different age groups, but better for younger kids. I wouldn’t suggest it as a couples or wedding vacation because there are a lot of kids, but I’m sure the adults only side would be more accommodating for couples. Overall it is a beautiful resort & I am sure it will be even more beautiful after the remodel which is starting mid August 2025, so it will be shut down for a few months. I got an amazing deal on this resort…$2400 for 2 adults & 2 kids w/flights out of Houston included for 4 nights in a 1BR presidential suite with swim out, so it was well worth the price we paid & we would definitely return at that price, but I wouldn’t pay much higher than that for this resort.
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