ResortCom offers developers a member servicing suite designed around the individual developer’s unique needs - as a turnkey solution using our best-in-class customer call centers or an SaaS product supported by the developer's in-house teams. Our range of services is tailored to customer need, inclusive of financial servicing, club management & pre-arrival concierge, hotel services, and fully customizable timeshare lead/tour management services. FINANCIAL SERVICES
Banking
Loan Portfolio Management
Custodial Services and Lender Support
Tax Withholding Trust Administration
Collections
Credit Card Processing
MEMBER/CLUB SERVICES
In-Bound Out-Bound Call Center Programs
Reservations/Unit Banking/Exchanges
Customer Service
Club Development and Consulting
Pre-Arrival
Post-Vacation Survey
Maintenance Fee Billing/Collections
HOTEL SERVICES
Reservations
In-Bound Out-Bound Call Center
Upgrades/Add-ons
Customer Services
Post-Vacation Survey
MARKETING SERVICES
In-Bound Out-Bound Call Center
Referral Program Development
Pre-Arrival Marketing
Database Development/Lead Generation
Fly-And-Buy/Mini-Vac Programs
Multi-Media Marketing
Facebook, Internet, Twitter, Email
Member Marketing Solutions
SOFTWARE SOLUTIONS
PCI/PII Compliance Solutions
Credit Card Tokenization
Data Center
Credit Card Web based Interface
Credit Card App
Contract Entry Module
Cash Processing Module
Credit Card Processing Module
Member Account Module
Document Management Module
Loan Servicing Module
Maintenance Fee Servicing Module
Reservation Module
API Interface
Pre-Check-In Module
Pre-Arrival Module
Loan Collections Module
CRM Interfaces
Merchant Services and Banking Integration
Phone System Integration
Call Accounting
Reports, Inventory Management Module
Web Services
Reservation Module
Our team is adept at managing the complexities of multinational, multi-language, and multi-currency transactions, having managed these services for developers with global destinations and customers for more than thirty years.
