10/16/2026
My First Travel Booking Story ✈️💚
My first booking began with a friend asking, “Legit ba ’yang account mo? Baka na-scam ka, o may gumagamit lang ng pictures mo!” 😅
I joined Starlegends Adventure in February and started building my Facebook business page. On March 4, a friend reached out to check if it was really me behind the account.
“Yes, ako talaga ito!” I assured her. “I’m now an Elite Franchisee of Starlegends Adventure.” She kindly offered to refer friends who needed help with their travels.
Then she remembered her relatives—a mom and her two daughters—who were vacationing in the Philippines. Their return flight to Ireland had been canceled because of the conflict in the Middle East. They urgently needed another flight to get home in time for school.
As a newbie eager to help and hoping to make my first booking, I started searching for flights. But the process came with challenges.
While looking for a more affordable option, I couldn’t immediately reach the main office. I tried booking through my portal, but the transaction didn’t go through. I contacted the office again, and thankfully, Crestalyn, the customer service officer, stepped in to assist. I connected my client directly with the main office to move things forward.
Then their plans changed again. The clients requested a refund after learning that their original airline had resumed operations. The office began working on their refund request.
A few days later, however, my friend contacted me again. A temporary airport shutdown in the Middle East had affected their plans once more.
“Pwede pa ba tayong mag-proceed at maghanap ng ibang ticket?” she asked.
With the main office’s help, we resumed searching. During this process, I saw the airfare for the three of them rise from around ₱300,000 to more than ₱400,000 amid the disruptions.
When they asked if we could offer a discount, I understood their concern. They were trying to get home, and the unexpected cost was a heavy burden.
So I decided to waive my markup entirely.
“Hindi ko man po kontrolado ang presyo ng airline, pero hindi na po ako magdadagdag ng markup sa booking ninyo,” I told them.
It was something I could do to ease their expenses. Knowing how relieved and thankful they were made that decision meaningful to me. ❤️
Eventually, all three secured their flights and returned to Ireland in time.
At first, I wondered, “Masasabi ko bang nakatulong ako kung hindi ko naman natapos ang booking myself?”
But this experience helped me recognize my part: listening to their concerns, following up, asking for support, and finding ways to help.
As an Elite Franchisee of Starlegends Adventure, I have a team I can turn to for help in assisting my clients while I’m still learning the business. I’m grateful for that support as I continue to grow.
My first booking taught me about patience, compassion, and teamwork. Behind every ticket is a person with a story—and sometimes, a family simply trying to get home.
Thank you to my friend for the referral, to our clients for their trust and patience, and to Crestalyn and the Starlegends Adventure team for helping this mom and her two daughters return home. 💚✈️
—Donna Remocal
RIDERS Global Travel and Tours
✈️ May travel plans ka ba o kailangan ng tulong sa flight booking?
Message RIDERS Global Travel and Tours with your destination, travel dates, and number of travelers. Together with my Starlegends Adventure team, let’s find flight options that fit your needs. 💚🧡
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