06/25/2018
Interesting article in the Boston Globe regarding Expedia. These travel websites are fine when everything goes well, but when it doesn't, there is no one on the other end to help, as illustrated by the frustration of this traveler. Had this person booked through a travel agent, he/she would have been refunded in short order. If you read the whole article, pay close attention to section 10.2.2.2 on delays and cancellations. Most people don't know that if there is another airline that can route you faster, the ticketing carrier may be forced to lose revenue in order to get you home on a competitor, something they often don't want to offer. You have to know to ask.
Why won’t Expedia refund part of Susan Long’s airline ticket? The contract is clear, but maybe her online agency is confused.
