09/29/2022
Start a career in travel! Looking for dependable people who want to make a living traveling!
Book reservations and use suggestive selling techniques to get customers to purchase additional services and amenities. Travel reservation specialists work flexible hours that include evenings, weekends, and holidays. Reservation specialists primarily report to the virtual manager and work remotely to perform their regular job duties. Travel reservation specialists work independently and spend most of their day speaking with customers over the phone.
Reservation Specialist Duties and Responsibilities
Answer Phone Calls
Reservation specialists make phone calls to potential customers. During these calls, they answer customer questions about facility amenities and available guest services. Reservation specialists also listen to voicemails and call customers back to book reservations.
Schedule Reservations
Reservation specialists schedule reservations, update the customers with all check-in and check-out dates and times. This includes updating and maintaining accurate records for all guests.
Answer Online Inquiries
Reservation specialists respond to online inquiries from customers.
Direct Customers
Reservation specialists provide customers with directions to various locations on and within the property. They also provide guests with pamphlets and information regarding services and amenities offered by the facility.
Reservation Specialist Skills
Reservation specialists are good communicators who use selling techniques to persuade customers to buy additional services during their stay at a facility. No experiences needed in order to be considered as a travel reservation specialists: We will train you.
• Customer service – employers look for reservation specialists with strong customer service skills because this is a customer-oriented job
• Salesmanship – reservation specialists use persuasion and selling techniques to convince customers to buy extra services and make use of amenities
• Communication skills – because reservation specialists answer phone calls and respond to customers online, excellent verbal and written communication skills are essential for this job
• Computer skills – reservation specialists use computers to schedule bookings in online reservation systems, update digital customer files, and respond to online inquiries
• Data entry – reservation specialists input information into online systems, so employers prefer professionals who have good data entry skills
• Problem-solving skills – reservation specialists address customer questions and help them book reservations, which can require some problem-solving when specific rooms or services are not available precisely when guests want them
• Multitasking – as reservation specialists answer all incoming phone calls and respond to online inquiries, good multitasking skills are required to juggle several customer requests at once.
NOTE: You will be a 1099 independent contractor, not a W-2 employee. Which means we cannot mandate your time commitment, amount or speed of your training, the amount of time you want off, nor how much travel you wish to take. Your level of performance is completely up to you. You tell us how much you want to make, and we will work with you to make it happen.
https://calendly.com/maydays/travel-overview to schedule a call with Maydelin, Senior Recruiting Manager, for a 10-15-minute phone interview. If we believe you are a good fit you will receive a link to watch a 27-minute video of a Live Q&A webinar (it is packed full of information, so find a quiet place & take notes)
