Tye's Top Tour & Travel, Inc.

03/01/2019

Yesterday I had the experience of dealing with the customer support team at Expedia. I think Expedia must spend hours trainung people on how to P**s people off. After 12 calls being disconnected I finally reached a supervisor by the name of Abraham. On a scale of 1 -10 he would rate a -100 for his ability at customer service. I had to ask him at least 20 times where a hotel was located before he would answer this simple question. I tried to deal with an issue where a hotel was advertised on hotel.com in one location and was an hour and a half away. The customer booked a nonrefundable room and canceled with in five
minutes of receiving confirmation. I tried to assist because this was clearly very deceptive. I don't know how the general public deals with companies like Expedia. I have been in the industry for 30 plus years and it would be a cold day in h-'ll before I would book anything with Expedia or its related companies. It has been a long time since I allowed anyone to raise my blood pressure so high or to get me cussing on the phone. My experience with Expedia customer service can only be stated as gross incompetence. If the supervisor Abraham at Expedia had worked for me he would have fired immediately. The level of incompetence was so high that someone would have to be trained to respond in the way he did to me. Hard to believe intodays world a supervisor in customer service would have no listening skills.

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02/13/2019

Check our some of our Featured Travel Specials: enjoy a tour through Washington DC during the Cherry Blossom Festival, greet spring at the Nantucket Daffodil Festival, join us on a 4-day journey to Ottawa to enjoy the Canada Tulip Festival.

01/09/2019

Travel to Alaska for an incredible adventure, enjoy the Quebec Winter Carnival, visit New Orleans during Mardi Gras, travel to Kenya for a Safari, or visit Washington DC during the Cherry Blossom Festival. Contact us for details

01/04/2019

ONLY A FEW ROOMS LEFT FOR FEB 07

12/21/2018

Featured Travel Specials from Tye's Top Tour & Travel: Enjoy the Quebec Winter Carnival, take a 5-day tour to New Orleans during Mardi Gras, escape the New England weather with a trip to the Azores, take a photo tour.

12/16/2018

https://www.tyestravel.com/wp-content/uploads/2018/12/Diabetic-friendly-eggplant-ricota.pdf

These are tasty, easy to make and diabetic friendly

12/10/2018

Last night I returned from NY and there were several packages on my doorstep. I was touched that an industry friend remembered I was now diabetic and sent me sugar free Hershey Chocolate. I never knew Hershey produced sugar free chocolate. So those of you who are diabetic and occasionally enjoy a piece of chocolate Hershey makes sugar fee chocolates. A big thank you to Jullie for her thoughtfulness. What a great marketing opportunity for those of us unaware of the Hershey sugar free chocolate products.

11/07/2018

Check out our featured tours: join us for the New York Radio City Christmas Spectacular, experience New England holiday at Mystic Seaport, see one of New England's largest lighting displays at Boothbay, ME, celebrate the New Year in Montreal...

09/14/2018

Earlier this week one of my former customers posted a negative review on TripAdvisor. I want to extend a big thank you to all of my loyal customers that told the true story and shared their comments. We are all dependent on social media good and bad and when one bad apple tries to ruin a companies reputation, we are grateful when our loyal customers tell the real story.

We advised this customer that we were the wrong tour company for her and the travel club she belonged to removed her as a member. We did not send this customer to our competitor because she was a nice person but just the opposite.

Tye's Tours as a company does not tolerate intentional or unintentional racial comments. If you think that racial comments are acceptable behavior, then we are the wrong tour company for you!!! We also do not accept verbally abusive patrons. All of our customers paid a fare price for a great experience and we choose not to allow ignorant patrons to spoil the god times of other patrons. There is no reason why the majority of our customers have to put up with the behavior of the ignorant. We are big supporters of free speech as long as it does not interfere with the rights of others or is deliberately hurtful to another patron.

I am in Louisiana traveling with people from the north. Yesterday we passed a night club that had a big sign saying. Private club -" White person only party" . I am glad that my customers found this sign offensive.

We can only stop racism if we make the behavior of racist people unacceptable. I hope all of my facebook will support me in this view point.

09/05/2018

Read my latest blog about customer service.

Over the last few weeks I had some experiences that allowed me to question what type of service the staff at Tye’s Tours was delivering. To start with over the summer I have been searching for a new bank that would not shut down company debit cards when an online purchase was made, or when my team...

08/09/2018

Tonight is the first pregame of the New England Patriots. We still have 20 seats left for the Monday night Buffalo game in Buffalo. We do have non stop flights on Jet Blue and return on Delta. Once the season starts this game always sells out.

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