What are the opening hours?

Monday 9am - 6:30pm Tuesday 9am - 6:30pm Wednesday 9am - 6:30pm Thursday 9am - 6:30pm Friday 9am - 6:30pm Saturday 9am - 6:30pm Sunday 9am - 6:30pm

LaborFirst

LaborFirst has been the leader in healthcare navigation and advocacy, dedicated to supporting labor benefits plans and their members.

Our personalized service model drives cost efficiencies while improving member engagement, satisfaction, and outcomes. For 20 years, LaborFirst has been the leader in healthcare navigation and advocacy, dedicated to supporting labor benefits plans and their members. No organization serves the unique needs of Labor like LaborFirst. LaborFirst serves 450+ groups and over 375,000 Medical and Pharmacy

lives across all 50 states. Our clients are hundreds of labor unions, public sector entities, higher education, and commercial organizations. We partner with all major national health carriers, and brokers and consultants, to drive value and improve outcomes for plan sponsors and their members.

09/02/2026

For the last three years, we have highlighted our Member Advocates in a summer Spotlight Series. In each Spotlight, Advocates share a story or thoughts on how they have made a meaningful impact on the health and emotional wellbeing of members. These Spotlights capture the human side of our service model and truly represent our phenomenal team.

The full collection of Spotlights is now available:
https://laborfirst.com/blog/spotlighting-member-advocates-and-their-impact/

08/11/2026

This summer, we’re continuing to shine a spotlight on the people behind our world-class Member Advocacy Services. Advocates, like Anthony, have a meaningful impact on the lives of members every day. In this spotlight, Anthony answers the question, “How do you personally connect with our members to build trust during your interactions?” Thank you, Anthony!

Our advocacy has earned a 90+ Member NPS every month since May 2022.

Learn why: https://laborfirst.com/solutions/retireefirst/advocacy/

07/29/2026

In 2025, our Service team completed 377k health plan enrollments. We make the process as seamless and stress-free as possible for both clients and their members.

+ Every client is paired with a dedicated team that sends member mailings, answers eligibility and enrollment questions, and handles billing and reporting.
+ Every member has a dedicated phone number to an Advocate team that provides on-going education and guidance on Medicare benefits and proactive issue resolution.

If you are a union or employer that sponsors retiree benefits, let us take care of the heavy lifting.
Learn more at https://laborfirst.com/solutions/retireefirst/group/

07/24/2026

Nothing brings people together quite like ice cream. 🍦

This week, we treated our teams on both sides of the country to a well-deserved summer pick-me-up! Our New Jersey office enjoyed a visit from the iconic Mr. Softee truck, while our Arizona team cooled off with an in-office ice cream bar.

No matter the location, taking time to celebrate our people is always worth it. Here's to great teams, great work, and a few extra sprinkles along the way. 💙

07/08/2026

This summer, we’re continuing to shine a spotlight on the people behind our world-class Member Advocacy Services. Advocates, like Maria, have a meaningful impact on the lives of members every day. They solve issues, answer questions, simplify benefits, and build strong relationships. Thank you, Maria, for your compassion and dedication to our mission at LaborFirst!
Our advocacy has earned a 90+ Member NPS every month since May 2022.
Learn why: https://laborfirst.com/solutions/retireefirst/advocacy/

06/25/2026

We’re kicking off summer by showing appreciation to our amazing team with lunch from Grilly Cheese and Sapori Di Marisa ! Nothing says summer like great food, good vibes, and even better people.

05/28/2026

Yesterday, we hosted our annual Health & Wellness Fair for our employees, and it was such a fun afternoon! From chair massages and aromatherapy to salads and smoothies, it was a great opportunity for our team to take a break, recharge, and connect with one another.

We’re proud to support the health and well-being of our employees and create moments that encourage balance, connection, and a little fun during the workday. Thank you to everyone who helped make the event such a success!

05/27/2026

Our Member Advocates are proactive in problem-solving. They provide real-time assistance and make outbound calls to providers, pharmacies, and government agencies on the members’ behalf. After a case is resolved, Advocates always make a completion call to the member to close the loop and ensure satisfaction.

In 2025, our Advocates closed over 303,500 member cases. This performance highlights the value of dedicated Member Advocacy Services. We take care of retirees with expert support and reduce call volume to plan staff and insurance carriers.

05/22/2026

🇺🇸 This weekend we honor our heroes and remember the brave men and women who made the ultimate sacrifice for our freedom. You are forever in our hearts, and we are forever thankful for your service and sacrifice. 🇺🇸

04/23/2026

One of the things we’re most proud of at LaborFirst is the way our Advocates care for the members they serve. Healthcare can be confusing and overwhelming. Our Advocates are there to guide members through their benefits, answer questions, resolve issues, and provide the kind of support that builds trust over time. It’s this human connection — paired with deep expertise — that makes healthcare navigation and advocacy so meaningful for the retirees and families we support every day.

Address

1000 Midlantic Drive, Suite 100
Mount Laurel, NJ
08054

Opening Hours

Monday	9am - 6:30pm
Tuesday	9am - 6:30pm
Wednesday	9am - 6:30pm
Thursday	9am - 6:30pm
Friday	9am - 6:30pm
Saturday	9am - 6:30pm
Sunday	9am - 6:30pm

Website

https://laborfirst.com/

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