06/17/2026
The unglamorous side of being your travel advisor 👇
Back in April, I booked 8 cabins under a group rate for our August Utopia of the Seas cruise. Every room got $100 onboard credit, which everyone used on excursions and drink packages — as you should!
This week, one of my clients got an email saying they now OWED a balance on their drink package, because that $100 had been removed. I called Royal Caribbean and was told it had been added incorrectly on their end and they were auditing accounts. I asked the obvious question: why should my clients be the ones to pay for Royal’s mistake? I was told it wasn’t a punishment… but we had already planned around that credit, so it sure felt like one.
I escalated. The supervisor actually looked into it and found that once a credit is used, it’s supposed to be protected — so she restored it. Then I asked about the other 7 cabins. Turned out 4 were fine, but 4 had the same issue, which she also fixed.
All resolved, and I’m genuinely glad it worked out. But that was 40 minutes of phone calls, hold music, and escalations that my clients never had to deal with — because that’s literally my job.
This is the part of travel planning that doesn’t make it into the pretty Instagram photos, but it’s exactly why people book with an advisor instead of doing it solo. If you’ve got a trip coming up (or one you’re dreaming about 👀), let’s talk — I’ll handle the headaches so you don’t have to. 💕
